Remote Customer Service Representative (Entry-Level)

About spadepartners

We’re more than an insurance organization — we’re a community built on purpose. For over six decades, our mission has been simple: to help families protect their futures while empowering ambitious individuals to create fulfilling, flexible careers.

Our foundation is built on integrity, growth, and people. We believe success happens when motivated individuals are supported, challenged, and trusted to reach their full potential. That’s why we’ve created an environment that encourages learning, rewards hard work, and values teamwork above all.

unions, associations, and local organizations across North America, we’ve earned the trust of thousands of families who rely on us for lasting financial protection. As our reach expands, we’re looking for driven, compassionate professionals who want to make a difference while building a meaningful career.

Responsibilities

• As a representative, you’ll be the connection between our organization and the families we serve. Your responsibility is to ensure each client understands their benefits and feels confident about their coverage — all while delivering exceptional service and genuine care.
• You won’t be cold calling or working from a script. Instead, you’ll focus on education, clarity, and trust, helping families make informed decisions about their financial well-being. Every conversation is an opportunity to make a lasting impact.
• Communicate with clients to review benefits and provide clear explanations
• Guide families through updates, options, and claims with empathy and professionalism
• Follow up consistently to maintain trust and ensure satisfaction
• Collaborate with leadership to enhance processes and client experience
• Take part in ongoing training and mentorship to strengthen your skills

Requirements

• A strong communicator who connects easily with people
• Dependable, organized, and comfortable working independently
• Motivated to grow personally and professionally
• Tech-savvy and adaptable in a remote work setting

Legally eligible to work in

• Canada or the United States Experience in customer service, sales, or insurance is an advantage but not required — we’ll teach you everything you need to succeed.
• work from anywhere with a supportive online environment

Benefits

• Weekly pay and performance bonuses to reward your effort One-on-one mentorship and step-by-step training from proven leaders
• built on growth, purpose, and community The satisfaction of helping families achieve peace of mind every day