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Lab Manager III

solutions3llc

Lab Manager III

Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution.

Solutions³ LLC is seeking a Lab Manager III to support this critical mission by performing investigations to characterize the severity of breaches, developing mitigation plans, and assisting with the restoration of services.

Responsibilities

US Citizen

  • Applying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision making and execution of mission requirements
  • Support the implementation of new technologies and equipment in the lab environment
  • Assesses network topology and device configurations identifying critical security concerns and providing security best practice recommendations
  • Advises and provides insight on development of lab standard operating procedures (SOPs) and policies
  • Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users

Provide support for MacOS and iOS to users

  • Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues
  • Monitor and respond to users on IT helpdesk channels and phone lines
  • Assist in the management of user accounts and resetting credentials
  • Performing implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security
  • Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks
  • Monitor channels for storage-related network and system issues and remediate them as they occur

Requirements

  • active Secret

clearance, TS/SCI

  • Must be able to obtain DHS Suitability prior to starting employment 5+ years of directly relevant experience in system administration
  • Experience with multiple operating systems, to include Linux/Unix & MacOS
  • Experience and knowledge of networking and network administration
  • Experience with Virtual Private Networks (VPN)

Experience with virtual desktops (Citrix, VMWare)

  • Must be able to work collaboratively across physical locations
  • BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 7+ years lab management or systems administration experience

Preferred

  • Experience working with SIEMs to include ELK and Splunk

Virtualization automation and optimization

  • Experience working with Jamf Pro, DEP, and Enterprise Connect implementation
  • Experience with writing technical procedures and standard operating procedures
  • CEH, Sec+, Network+, CCNA