Senior Account Manager, Individual Subscriptions

As an individual contributor handling end-to-end account management for SCMP individual subscriptions in Hong Kong, the Senior Account Manager drives revenue by closing new sales, and retaining and growing existing accounts. This role manages the complete customer lifecycle, providing best-in-class customer support to maximize subscriber satisfaction and long-term retention.

About South China Morning Post

• Subscription, Student and Growth (SSG) supports corporate clients, individual subscribers, and educational institutions accessing SCMP's ecosystem.
• We drive growth across the SSG product offerings, including print and digital subscriptions, merchandise, events, and other content solutions.

Responsibilities

• Revenue & Growth: Drive new subscriber acquisition and retain existing accounts to consistently hit and exceed new and renewal revenue targets.
• Cultivate strong, ongoing relationships with individual subscribers, providing exceptional end-to-end service to minimize churn and maximize customer lifetime value.
• Proactively follow up on inbound leads and engage churned subscribers to drive high lead conversion and winback rates.
• Oversee the full customer onboarding experience and maintain active engagement throughout the subscriber journey.
• Ensure accurate and timely logging of sales orders, subscriber data, and pipeline activities in Salesforce/CRM.
• Capture subscriber feedback, usage trends, and market insights to partner with internal Product, Content, and Marketing teams to enhance SCMP's offerings.

Requirements

• Skills and Experience that will lead to success: Bachelor’s degree (BA/BS) in Business, Communications, Marketing, or a related discipline.
• 5+ years of proven success in digital sales, retail sales, or account management.
• Native-level fluency in English and Cantonese (written and spoken) is required.
• Excellent interpersonal skills with a persuasive, client-facing communication style.
• Self-starter with a strong track record of working independently to meet and exceed individual revenue targets.
• Proficiency in Salesforce (or equivalent CRM), Piano platform, and Google Suite is a strong plus.

Preferred

• Prior experience within subscription-based models, publishing/media, or business intelligence is highly preferred.

Voice of Customer

Candidate with more experience will be considered for the Assistant Manager position. Work location will be at Causeway Bay office. Our Privacy Notice aims to comply with all relevant data privacy and protection laws. You should read the Privacy Notice in full at ​