Desktop Support Technician_Vancouver

Gr8ttek is currently seeking a Desktop Support Specialist in Vancouver, WA. This is a long-term potential CTH opportunity.

About redknightsolutions

The pay will be $20.00(W2) .
The conversion is typically around 6 months.
we want to partner with you to find the right position for your future.
Our SWAT team approach is based on our ability to align your expertise with our client’s needs to forge long-lasting partnerships.
Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair Understands and follows all documented service operations policies and procedures.

MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers., if this is you, then keep reading and apply!
Provide support to client-identified VIPs Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities.
Maintain all required OEM Certifications as directed by Management 3+ years experience relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired By providing your phone number on this application, you consent to receive SMS text messages from Gr8ttek regarding your application status, interview scheduling, onboarding updates, and hiring notifications.
Message frequency varies.
Message and data rates may apply.

3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.

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