Head of Cloud, Platforms & Security

The Head of Cloud, Platforms & Security is accountable for the reliability, scalability, and security of rag & bone’s technology foundation. This leader ensures that all business-critical systems operate with maximum uptime, resilience, and performance, enabling seamless retail, e-commerce, and enterprise operations.

This role sits at the intersection of infrastructure, security, and modern platform engineering, driving a shift from traditional IT operations to a highly automated, AI-enabled, and resilient digital backbone.

The ideal candidate combines operational rigor with forward-thinking innovation, leveraging automation and AI to scale capabilities without proportional cost increases, while delivering an exceptional employee experience.

About ragbone

Builds high-performing teams aligned with future-ready capabilities

This role is critical to enabling rag & bone’s transformation into a data- and AI-led organization. By building a resilient, secure, and intelligent platform foundation, the Senior Director will directly power innovation across commerce, supply chain, and customer experience.

Responsibilities

• Platform Reliability & Resilience
• Own end-to-end
• availability and performance
• of all business-critical systems (POS, eCommerce, ERP, integrations, networks).
• Define and enforce
• SLOs/SLAs
• for uptime, latency, and incident response.

Lead the design and implementation of resilient architectures

• (failover, redundancy, disaster recovery).
• Establish proactive monitoring, observability, and incident management practices.
• Cloud & Infrastructure Strategy
• Own and evolve the
• cloud strategy (Azure-first), ensuring scalability, cost optimization, and security.
• Drive adoption of
• platform engineering principles
• (self-service infrastructure, standardized environments).
• Modernize infrastructure toward
• API-driven, composable architecture
• aligned with the Data Hub vision.
• cloud spend vs performance
• Network & Store Connectivity
• reliable, secure, and high-performance connectivity across all retail stores, offices, and distribution environments.
• Own vendor relationships for
• ISP, SD-WAN, and network services

Minimize downtime through

• redundant connectivity and intelligent failover strategies.
• Deliver consistent in-store experience supporting POS, clienteling, and omnichannel services.
• Lead enterprise-wide
• cybersecurity strategy, including identity, endpoint, network, and cloud security.
• Ensure compliance with
• audit requirements, and data protection standards
• threat detection, response, and employee security awareness
• Partner with leadership to manage risk posture and incident readiness
• IT Operations & Vendor Management
• Oversee IT operations including
• service desk, infrastructure support, and managed services
• Manage strategic vendors and partners to ensure performance, accountability, and cost efficiency
• Establish clear
• KPIs and SLAs
• across all external providers.
• Drive a culture of
• CSAT (Customer Satisfaction)

Ticket resolution times and SLA compliance

• Deliver modern, frictionless tools and support aligned with a digital-first workplace
• Elevate IT from a support function to a product-oriented service organization
• AI, Automation & Future-Ready Operations
• Lead the adoption of
• across IT operations (AIOps, self-healing systems, intelligent support).
• Automated provisioning and deployments

scalable operating model

• that supports growth without linear cost increases.
• Stay at the forefront of emerging technologies to continuously evolve the platform.
• Key Success Metrics
• System Availability / Uptime (%)
• Mean Time to Detect (MTTD) & Resolve (MTTR)
• Store connectivity uptime
• Cloud cost efficiency (cost vs usage)
• Security posture & audit outcomes

Requirements

• Employee Experience & Support Excellence Own the end-user technology experience across corporate and retail.
• Intelligent incident management
• AI-powered service desk capabilities
• Ticket SLA compliance
• 10–15+ years in
• IT infrastructure, cloud, and security leadership roles Proven experience managing enterprise-scale cloud environments (Azure preferred) Strong background in networking and distributed retail environments

Deep expertise in

• IT operations, incident management, and reliability engineering Experience managing third-party vendors and managed services at scale
• retail, fashion, or omnichannel environments Exposure to modern composable architectures and Data Hub concepts
• AI-driven IT operations (AIOps) and automation platforms Strong understanding of identity (Entra ID), endpoint management, and Zero Trust security

Operates with a

• product mindset, not just service delivery Balances operational discipline with innovation
• Data-driven decision maker with strong execution rigor Communicates effectively with executive leadership and business stakeholders

Pay

The target salary for this role is $220,000 based on candidates’ experience and expectations.

Benefits

• Clothing Allowance
• Generous Employee Discount
• Membership to Calm and access to other wellness benefits
• Medical, dental, vision and ancillary benefits
• 401k
• Our in office policy is in office, 4 days a week with 1 remote.

Build a

CSAT (Employee Experience)

Salary

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.