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People Project Manager

payreto

People Project Manager is responsible for leading and delivering strategic internal and external HR-related projects, including system implementations, process improvements, compliance initiatives, and client-facing solutions. The role ensures that all projects are executed efficiently, within scope and timeline, and aligned with organizational goals by applying structured project management methodologies, driving cross-functional collaboration, and delivering measurable business impact.

Responsibilities

  • Day 1 HMO

The

  • Lead initiatives focused on improving HR processes, workflows, and service delivery models (e.g., onboarding, offboarding, internal requests, support channels).
  • Identify inefficiencies in People Support operations and implement scalable, sustainable solutions.
  • Standardize processes through development and implementation of SOPs, workflows, and service guidelines.
  • Support automation and system enhancement initiatives to improve turnaround times and service quality.

Risk & Issue Management

  • Identify and assess risks across internal and external projects.
  • Develop and implement contingency plans to minimize disruptions.
  • Manage change requests effectively, balancing scope, time, and resource impacts.

Internal & Cross-Functional Project Delivery

  • Coordinate with HR, Finance, IT, and Operations to implement projects impacting workplace support, compliance, and employee services.
  • Ensure seamless execution of initiatives that require multi-department collaboration.
  • Act as the central point of coordination for People Support–related projects across the organization.
  • Drive accountability and alignment among stakeholders to ensure timely delivery.

Monitoring, Reporting & Service Governance

  • Track project progress, service performance, and key operational metrics (e.g., turnaround time, resolution rates, engagement levels).
  • Prepare and present regular reports on project status, service improvements, and impact to leadership.
  • Establish dashboards and tracking mechanisms for People Support initiatives.
  • Conduct post-implementation reviews to assess effectiveness and identify improvement opportunities.

Process Standardization & Capability Building

  • Apply appropriate project management methodologies (Agile, Waterfall, or Hybrid) depending on initiative needs.
  • Drive consistency across People Support initiatives through standardized tools, templates, and frameworks.
  • Develop playbooks and knowledge resources for recurring HR operations and employee support processes.
  • Support capability building by guiding team members on structured project execution and process improvement.
  • Perform other HR and project-related tasks as assigned by the VP People.
  • Experience in workplace support, engagement programs, and administrative processes.
  • Developing SOPs, workflows, and scalable service models.
  • Tracking service metrics and generating insights for improvement.
  • Takes accountability for service delivery and project outcomes.
  • Aligns People Support initiatives with business and employee needs.
  • Proactively addresses operational gaps and service issues.

Requirements

  • Bachelor’s Degree in Psychology, Behavioral Science, Human Resource Management, Business Administration, or any related field.
  • At least 3-5 years of experience in HR operations, employee experience, office administration, or project management. Experience in handling employee-facing programs, workplace initiatives, or HR service delivery is highly preferred.
  • Managing end-to-end HR and People Support initiatives.
  • Exposure to HR systems, ticketing tools, or workflow automation is an advantage.
  • Strong collaboration across HR, Finance, IT, and Operations.

Adaptability

Manages multiple priorities in a dynamic environment.

People-Centric Mindset

Focused on improving employee experience and workplace satisfaction