Systems/Network Administrator Lead

About nationwideitservices

Nationwide IT Services NIS is a CVE-verified Service-Disabled Veteran-Owned Small Business and an IT and management consulting company.

Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members.

Responsibilities

• Active Secret Nationwide IT Services, NIS, is seeking a Systems/Network Administrator Lead to direct systems/network operations and maintenance for the United States Military Entrance Processing Command (USMEPCOM) under the Enterprise Network for Lifecycle, Information Support, and Technology (ENLIST).
• The Lead ensures enterprise operations meet defined service levels and security requirements.
• The position leads the Outage Response Team (ORT), including outage recovery, Continuity of Operations (COOP), and disaster recovery.
• The Lead coordinates resolution and third parties, informs leadership, and maintains response procedures, team readiness, and the Incident Response Plan.
• Plan, organize, and lead contractor teams performing systems/network operations and maintenance across the USMEPCOM enterprise; monitor service levels and operational performance.
• Coordinate administration of servers, operating systems, storage, enterprise virtualization, cloud platforms, networks, Active Directory, and related enterprise services.
• Lead technical planning, engineering integration, interface analysis, and hardware/software testing; validate system-level configurations and interoperability with legacy platforms.
• RMF security principles and procedures; coordinate secure configurations, STIG implementation, vulnerability remediation, patching, access controls, and change management.
• Direct the ORT's 24/7/365 monitoring, outage triage, diagnosis, mitigation, and restoration activities.
• Organize team coverage to provide required on-site response within 60 minutes of an identified outage.
• Serve as the primary outage-resolution contact; coordinate with Government personnel, other agencies, vendors, service providers, and subcontractors to restore service.
• Provide status updates at intervals not exceeding one hour during active SEV 1 or SEV 2 outages and coordinate stakeholder messaging with the Service Desk Branch Chief.
• Document outage actions, timelines, communications, root causes, and corrective measures; deliver written incident reports within five calendar days after resolution.
• Create and maintain the Incident Response Plan, review it quarterly, maintain response procedures, and ensure ORT readiness.
• COOP exercises, activation support, backup testing, and recovery.
• Maintain network diagrams, configuration and asset records, operating procedures, and service-status inputs; support knowledge transfer, technical training, kick-off activities, and quarterly Program Management Reviews.

Requirements

• ITIL v4 Practice Manager certification, ITIL v4 Foundation certification, or better.
• Possess certifications as required by DoDM 8140.03, Cyberspace Workforce Qualification and Management Program.
• Possess an ITIL v4 Practice Manager certification, ITIL v4 Foundation certification, or better.
• At least three years of experience within the past five years with IPv4 or IPv6 protocol stacks.
• Possess a Secret security clearance.

Preferred

• Qualifications At least five years within the past ten years managing enterprise IT teams in geographically separated locations supporting O&M of physical/virtual servers, Windows and UNIX/Linux, databases (for example, Microsoft and SQL), collaboration tools (for example, SharePoint), VMware, ESXi, applications, scripting, SANs, and enterprise computer security.
• At least one year within the past ten years leading network personnel and coordinating outage response procedures.
• At least five years within the past ten years with cloud-based solutions and/or a virtual desktop enterprise environment.
• At least five years within the past ten years in network/system administration, including outage response and incident management.
• At least one year within the past ten years with DISA's network transport solutions, or experience supporting comparable enterprise, Federal, or other large-scale mission network environments.
• At least six years within the past fifteen years supporting global network systems and subsystems; troubleshooting LAN, Multi-Protocol Label Switching (MPLS), BGP, WAN, and network/service availability; and recommending fixes and enhancements.
• At least three years within the past ten years with IPv4 and/or IPv6 protocol stacks.
• The separate minimum requirement of three years within the past five years also applies.
• At least three years within the past ten years planning and executing local and long-haul communications.
• Two or more network certifications, such as Cisco Certified Network Associate (CCNA) and CompTIA Network+.
• At least one information security certification, such as CompTIA Security+ or CISSP.
• At least three years within the past ten years supporting and troubleshooting firewall appliances and rulesets and working with firewall solutions.
• Contract / Work Environment Proposed ENLIST Key Personnel position supporting USMEPCOM, contingent upon award.
• Work at USMEPCOM Headquarters in North Chicago, Illinois.
• Attend occasional Headquarters planning/team-building activities and travel to CONUS/OCONUS locations as required.
• Support 24/7/365 outage-response services through assigned coverage and on-call arrangements, including after-hours recovery and COOP activities.
• Individual schedules will be established for the assignment; continuous duty by one individual is not prescribed.
• Provide proof of U.S. citizenship; meet IT-II/Tier 3 or Tier 3 Reinvestigation requirements; obtain a Common Access Card (CAC); and submit investigation and baseline/computing-environment certification documentation for onboarding.

Pay

• $140,000 to $175,000 annually The salary range is a general guideline.
• We consider several factors when determining base salary offers, including the position's scope and responsibilities, the candidate's experience, education, and skills, and current market conditions.

Benefits

• Our benefits package includes medical, dental, and vision insurance, life and disability insurance, a 401(k) plan with employer match, paid holidays, PTO (sick/vacation), commuter benefits, employee assistance program (EAP), and educational reimbursement, along with Pet Insurance.