Chief Technology Officer

We are seeking a Chief Information Officer to lead the technology strategy for a rapidly growing, multi-location organization. This is not a traditional CIO role focused primarily on infrastructure, systems administration, and keeping technology running. We are looking for a business-minded technology executive who understands how technology can improve operations, increase productivity, enhance the customer experience, enable growth, and create a competitive advantage. The ideal candidate has operated in a fast-paced environment where growth created complexity faster than existing systems and processes could support it. Experience within franchising, multi-unit operations, home services, consumer services, retail, hospitality, restaurants, healthcare services, or another distributed operating model is highly desirable. This leader must be equally comfortable developing a long-term technology strategy and solving the operational realities of a large, decentralized organization today.

Responsibilities

• Own and execute the enterprise technology strategy, ensuring investments support growth, operational efficiency, scalability, and broader business objectives.
• Partner with executive leadership and operating teams to identify where technology can solve business problems, improve performance, and create competitive advantages.
• Assess the current technology environment and develop a clear roadmap for what should be retained, replaced, consolidated, integrated, or built.
• Lead the modernization and integration of enterprise platforms, applications, infrastructure, cloud environments, data, and digital capabilities.
• Build a scalable technology architecture capable of supporting continued geographic and organizational expansion.
• Drive innovation across automation, artificial intelligence, analytics, mobile technology, customer-facing platforms, and emerging technologies where there is a clear business case.
• Improve how the organization collects, governs, analyzes, and uses data to make better decisions.
• Lead enterprise architecture, cybersecurity, infrastructure, cloud, applications, integrations, disaster recovery, business continuity, and technology governance.
• Establish a comprehensive cybersecurity, privacy, compliance, and risk-management strategy appropriate for a large, distributed organization.
• Own technology vendor strategy, including selection, contracting, performance management, consolidation, cost control, and accountability.
• Create stronger partnerships between technology and operating teams so initiatives are driven by real business needs rather than technology for technology's sake.
• Establish meaningful technology KPIs and clearly communicate priorities, progress, risks, investments, tradeoffs, and business outcomes to executive leadership.
• Build, develop, and lead a high-performing technology organization capable of supporting both current operations and future growth.
• Transformation & Execution The CIO will be expected to bring greater structure, accountability, and speed to technology initiatives across the organization.
• Candidates should have meaningful experience working within Agile environments and understand how Agile principles can improve the way technology teams prioritize, build, test, deploy, and continuously improve solutions.
• Served as a CIO, CTO, Chief Digital Officer, SVP/VP of Technology, VP of IT, or equivalent senior technology executive.
• Built or significantly transformed a technology organization rather than simply inheriting and maintaining one.
• Led enterprise transformation initiatives involving multiple systems, departments, vendors, and stakeholders.
• Managed technology through acquisitions, rapid expansion, significant organizational growth, or other periods of substantial change.
• Worked directly with executive leadership and can translate complex technology issues into clear business decisions.
• Managed significant technology budgets and made disciplined decisions about where to invest, simplify, consolidate, or eliminate spending.
• Implemented, migrated, consolidated, or optimized enterprise platforms including ERP, CRM, financial systems, workforce management, field-service technology, data platforms, customer applications, and other business-critical systems.
• Led cybersecurity, infrastructure, cloud, data, applications, integrations, enterprise architecture, and technology governance at scale.
• Implemented Agile methodologies, preferably including Scrum, within complex technology organizations.
• They will understand that successful technology transformation requires more than selecting the right software.
• It requires adoption, accountability, communication, change management, disciplined execution, and measurable business outcomes.
• Most importantly, this person will view technology through the lens of the business.
• The goal is not to have the newest technology stack.
• The goal is to build a technology organization that allows the company to operate smarter, move faster, serve customers better, manage risk, and scale.

Requirements

• The right candidate should understand the principles behind these methodologies rather than simply having worked inside an organization that used them.
• This leader must know how to introduce structure without creating unnecessary bureaucracy and be comfortable operating in an environment where priorities can change quickly.
• Ideal Experience We are particularly interested in candidates who have: Led technology within a high-growth, multi-location, multi-state, franchise, or similarly distributed organization.
• Built strong technology leadership teams and developed the organizational capabilities required to support continued growth.
• Leadership Profile We are looking for someone strategic enough to think several years ahead but operational enough to understand what is happening inside the business today.
• The right person will be comfortable walking into complexity.
• They will challenge legacy thinking when necessary but will not pursue technology simply because it is new.

Preferred

• Experience with Scrum or similar Agile delivery frameworks is strongly preferred.
• Experience with Lean, Six Sigma, continuous improvement, or other operational excellence methodologies is also valuable, particularly when used alongside Agile technology practices.