Customer Service Representative

Title: Customer Service Representative

Location: Gastonia, NC 28056

#8692

Proven verbal and written communication skills.
Ability to exercise good judgment with minimal supervision.
Excellent analytical skills, decision making ability, negotiation and problem-solving skills.
Must have basic knowledge of computers, including Customer Information Systems, Microsoft Office products (Word, Excel, Outlook, etc.).
A basic understanding of organization/department/section policies/procedures.
A basic understanding of billing, rates, credit, energy usage, and customer accounts.
Demonstrate the ability to de-escalate a call with irate and difficult customers.
Identify and resolve basic routine issues.
Work varying shifts, nights, weekends and during emergency situations.
Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure.
Excellent interpersonal skills and ability to function within a team.
Punctual and ability to plan and use time effectively.
Flexibility with respect to shifts.

Pay Rate: $20/hr- In-Person Interview