CRM Operations Coordinator

• CRM Operations Coordinator/ Marketing or Growth Operations Coordinator (CRM & Promotions)
• What are the top 3 responsibilities of this role?

Responsibilities

• $43/hr. on w2
• Owning the full lifecycle of campaigns, from building and launching targeted communications to managing promo codes and ensuring precise user targeting.
• Tracking campaign flow performance, pulling results, estimating incrementality, and providing data-driven recommendations for scalability.
• Documenting operational best practices and defining functional requirements to help transition manual workflows into automated, scalable growth efforts.
• The ability to translate complex manual workflows into clear functional requirements for future automation.
• High precision specifically regarding the management of CRM tools and creative assets to ensure a seamless customer experience.
• Uber is seeking a sharp, organized, and proactive Operations Coordinator to serve as the "operational glue" for Teens Growth Bets campaigns.
• This role is a unique hybrid of hands-on execution and strategic scaling.
• You will be the bridge between manual workflows and future automation.
• We need a subject matter expert who can execute fiercely with a customer-first mentality, solving the complex technical and operational challenges inherent in launching new campaigns and growing our products among multiple teen subsegments.
• Own the end-to-end execution of select CRM campaigns. You will build, launch, and measure targeted communications to drivers and riders.
• Promotion Execution: Manage the lifecycle of promotion campaigns, from initial request to ensuring precise targeting and clear terms for the end user.
• Monitor flow performance, pull results, estimate incrementality and recommend scalability Process Improvement & Codification: Document operational best practices to help define functional requirements for further growth efforts
• Coordinate with key partners such as Marketing, CRM, and Eats to execute campaigns.

Requirements

• Are there any mandatory requirements the candidate(s) must have? (Not having these specific skills will knock candidates out of consideration)
• At least 2–3 years of relevant experience in operations, logistics, or project coordination, specifically within a high-growth environment.
• A proven ability to use data to measure the success of ROI, refine targeting, and navigate technical ambiguity.
• A "no task too small" mentality with the ability to work independently and adapt to the rapid changes of the business.
• Are there any other desired skills that would be “nice to have” for this role, but are not mandatory?
• Experience acting as the "operational glue" between diverse departments like Marketing, CRM, and Product (Eats).
• Who will the candidate interface with on a regular basis? Will the candidate be client facing and/or working with business users?
• We are seeking a proactive self-starter to join a highly collaborative, team-facing environment. The ideal candidate thrives on interpersonal interaction and possesses the critical thinking and organizational skills necessary to navigate a rapidly scaling market. We value adaptability and a strong willingness to learn, as this role requires the ability to pivot priorities seamlessly while maintaining clear communication across the team.
• At least 2–3 years of relevant experience in operations, logistics, or project coordination within a high-growth environment.
• A strong level of autonomy and a "no task too small" mentality. You are willing to help with every change of the business.
• Ability to measure the success of promo codes and CRM campaigns, using data to refine targeting and improve ROI.
• Problem-Solving Skills: A demonstrated background in solving complex customer problems and navigating technical ambiguity.
• : Great communication skills and the ability to interact professionally with high-performing Ops Managers, internal partners, and external vendors.
• Precision: An obsession with detail, particularly regarding CRM tools and creative assets.

Location

• San Francisco, CA/ New York, NY/ Brooklyn, NY/ Atlanta, GA/ Chicago, IL/ Dallas, TX/ Los Angeles, CA/ Oakland, CA/ Louisville, KY (Hybrid role)
• (Monday-Friday, 8AM-5PM M/F work from home, T/W/Th work in the office)

Duration

12 months