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ServiceNow Developer - ITSM & Automation Expert

inabia

Responsibilities

  • Hands-on experience implementing and enhancing ITSM processes and service delivery workflows.
  • Design and develop integrations with enterprise applications using REST APIs, SOAP, and related technologies.
  • Strong JavaScript development skills including platform scripting and customization.
  • Develop, configure, and support solutions on the ServiceNow platform.
  • Customize ServiceNow applications, modules, forms, workflows, and service catalogs.
  • Analyze business requirements and translate them into scalable technical solutions.
  • Support platform upgrades, deployments, troubleshooting, and environment maintenance.
  • Follow ServiceNow best practices for performance, security, governance, and maintainability.
  • Collaborate effectively with technical teams, stakeholders, and business users.
  • Contribute to continuous platform improvement and process optimization initiatives.