IT Onsite Engineer – SFC Production Support

Purpose The IT Onsite Engineer is the IT systems support resource for the production floor , with primary responsibility for SFC and related manufacturing systems. The role provides first-level troubleshooting, problem isolation, production recovery, and coordination with local and global technical teams.

Responsibilities

• The engineer is expected to resolve routine Tier 1 issues onsite and effectively escalate more complex issues to the appropriate technical owner while remaining engaged through resolution and validation.
• Production Floor & SFC Support Serve as the point of contact for IT-related production issues.
• Troubleshoot SFC, PCs, networks, printers, scanners, equipment interfaces, and production applications.
• Support SFC, iMES, SSP/SPIP, MISP, SAP interfaces, and related manufacturing systems.
• Identify whether an issue is related to the application, database, network, equipment, configuration, data, or production process .
• Validate SFC routing, station configuration, quality controls, poka-yoke settings, and production transactions.
• Restore production quickly when issues can be resolved onsite.
• Troubleshooting & Data Analysis Perform structured first-level troubleshooting before escalation.
• Review application, SFC/MES, equipment, Windows, and system logs.
• Use SQL to investigate production transactions, unit history, station records, and data issues.
• Trace production flow using serial numbers, station information, timestamps, and transaction records.
• Collect logs, screenshots, error messages, serial numbers, station IDs, and other information required for escalation.
• Support root-cause analysis with IE, PE, Development, and other technical teams.
• Global Team Coordination & Escalation Work closely with global IT, SFC Development, iMES, SAP, Network, Database, Equipment, and other technical teams .
• Clearly communicate production issues, impact, troubleshooting results, and technical findings.
• Provide complete and accurate information when escalating issues.
• Collaborate with remote teams during live troubleshooting and production recovery.
• Respond to requests for additional information and assist with log/data collection.
• Support onsite testing and validation of solutions provided by global teams.
• Maintain ownership of the issue locally until resolution is confirmed.
• Ensure effective shift handoffs and communication between local and global teams.
• The expectation is not simply to escalate problems, but to escalate them effectively—with accurate information, appropriate troubleshooting, clear communication, and active collaboration through resolution.
• Production Launch & System Changes Support Dry Run, Try Run, new station launches, new product introductions, and production validation.
• Install, configure, upgrade, and validate production applications and systems.
• Support system and station configuration changes.
• Collect production requirements and identify potential impacts to UPH, quality controls, and production flow.
• Validate system changes before and after production implementation.
• Production Stability Respond quickly to production-impacting IT issues.
• Monitor issues after recovery and identify recurring problems.
• Support root-cause and corrective-action activities.
• Document issues, solutions, and lessons learned to improve future response.
• Compare information across related tables.
• Investigate data discrepancies that may prevent production flow.
• Support technical teams with database findings.

Requirements

• The role requires a combination of production systems knowledge, IT troubleshooting, and data analysis .
• Systems & Technical Skills SFC / Shop Floor Control MES / iMES SSP/SPIP and MISP SAP production interfaces SQL and relational databases Windows operating systems TCP/IP and basic network troubleshooting PC/workstation and peripheral support Production equipment interfaces Application installation and configuration System and application log analysis Basic scripting/automation such as PowerShell or Python is a plus SQL / Data Skills The engineer should be able to use SQL to: Search production records by serial number, station, timestamp, or transaction.
• Trace unit and production history.
• Identify missing, duplicate, or incorrect transactions.
• Database changes should only be performed when specifically authorized.
• Core Competencies Strong troubleshooting and problem-isolation skills.
• Ability to work effectively under production pressure.
• Strong analytical and data investigation skills.
• Clear written and verbal communication.
• Strong collaboration with global and remote technical teams.
• Ability to explain technical issues clearly and concisely.
• Strong ownership and follow-through.
• Ability to learn new production systems quickly.
• Ability to work independently onsite while coordinating with remote teams.
• Professional and effective communication across different teams, time zones, and cultures.
• Shift & Work Expectations Must be flexible to work any one of the three production shifts , based on business and production requirements.
• Must report to the assigned shift on time and ready to support production .
• Must maintain appropriate onsite coverage during the assigned shift.
• Must follow established shift handoff and escalation procedures.
• The primary responsibility is SFC and production-floor IT support .

Technical Requirements

Support for other departments or activities outside this role requires prior approval from the manager . Perform other responsibilities related to the role as directed by management.

Role

Definition The Onsite Engineer is the local technical bridge between Production and global IT/Development teams .

The expected support model is

Production Issue → Initial Triage → Troubleshoot & Isolate → Resolve Tier 1 / Escalate → Collaborate with Technical Owner → Validate Solution → Confirm Production Recovery The engineer is expected to take ownership of the initial investigation, quality of the escalation, onsite coordination, and validation of the resolution . - Visa sponsorship is not available for this position.