Front Office Coordinator

Medical Front Office Coordinator – FreedomDoc Health (Zionsville, IN)

Medical Front Office Coordinator to be the heartbeat of our front desk and a key player in delivering concierge-style care to our members.

This is a unique opportunity to join a modern, membership-based clinic where patients are known by name—not by billing codes—and your hospitality mindset plays a vital role in building lifelong patient relationships.

About freedomhealthworks

• Hospitality meets healthcare. Welcome patients the FreedomDoc way.
• Are you passionate about helping people feel seen, heard, and cared for? Do you thrive in fast-paced, high-trust environments where every detail matters?
• FreedomDoc Health is seeking a warm, organized, and service-minded

About FreedomDoc

FreedomDoc Health is transforming primary care by removing insurance middlemen and replacing rushed visits with meaningful, personalized care. Our clinics operate on a Direct Primary Care (DPC) model, allowing us to deliver fast access, transparent pricing, and high-quality outcomes.

Responsibilities

Be the first impression

• Greet members and visitors with warmth and professionalism in person and on the phone.
• Book appointments, manage calendars, and support follow-up workflows across multiple digital platforms.
• Support membership
• Help patients enroll, update payment methods, and understand the value of their FreedomDoc membership.
• Handle daily operations
• Manage front-desk duties, maintain patient charts, and ensure accuracy in our EMR systems.
• Assist clinically
• With training, support light clinical work such as taking vitals, drawing blood, ordering medications, and supporting procedures.
• Maintain a clean, welcoming clinic
• Ensure exam rooms and patient areas are sanitized, organized, and stocked.
• Serve with purpose

Requirements

• Represent the FreedomDoc brand with genuine hospitality and a proactive attitude toward solving problems and serving patients.
• Warm, people-first attitude and professional communication skills

Strong multitasking abilities and attention to detail

• Tech comfort: EMRs, email, scheduling systems, etc.
• Willingness to train on basic medical procedures (vitals, phlebotomy, vaccines)
• Proven ability to stay calm under pressure and solve problems proactively
• Team-first mindset with a desire to contribute to a mission-driven clinic

Preferred

• Background in hospitality, medical front desk, or concierge customer service
• Knowledge of medical terminology or previous clinical exposure
• Experience with electronic health records (EHR/EMR) or scheduling systems
• What You’ll Love

Slower pace, longer visits, stronger patient relationships

• A leadership team that values your growth, ideas, and wellbeing
• If you’re ready to be part of something different in healthcare, we’d love to meet you.

Benefits

• Paid time off and professional development support
• A clinic environment that feels more like a boutique than a bureaucracy

Preferred Experience

• This isn’t just front desk—it’s the front line of patient transformation.
• Apply now to join the FreedomDoc team.