Mechanical Excellence Lead

We are looking for a Mechanical Excellence Lead to elevate the technical quality, performance standards, and operational capabilities of our mechanics across Electrum’s service network. This role is ideal for a highly skilled mechanic who not only excels in hands-on diagnostics and repair but can also design systems, SOPs, training programs, and performance frameworks that raise the bar for the entire organization.

Responsibilities

• You will collaborate closely with Service, Operations, CX, and Product teams to ensure our mechanical teams deliver consistent, safe, and high-quality service while maintaining strong discipline, productivity, and customer satisfaction.
• Set and maintain
• mechanical excellence standards
• across all service locations, ensuring consistent quality of repair, maintenance, and diagnostics.
• Develop, review, and continuously improve
• Standard Operating Procedures (SOPs)
• for mechanical operations, troubleshooting, safety, and service workflows.
• Design and lead
• onboarding and continuous training programs for mechanics, including technical skills, safety, and operational best practices.
• Establish and manage
• mechanics performance KPIs, productivity metrics, and quality checkpoints.
• Implement a
• rewards and discipline framework
• to reinforce strong performance and correct deviations.
• Conduct

technical audits

• to ensure adherence to SOPs, service quality standards, and safety procedures.
• Provide hands-on support in diagnosing complex cases and mentoring mechanics during high-priority repairs or escalations.
• Work with Operations and Product teams to identify recurring mechanical issues and contribute to root-cause analysis and long-term solutions.
• Support recruitment and assessment of mechanic candidates through skill tests and competency evaluations.
• Collaborate with cross-functional teams to improve overall service quality, reduce repeat issues, and enhance customer satisfaction.

Requirements

• 4–7 years of experience as a mechanic, technician, or service specialist — preferably in EV, motorcycles, automotive, or related industries.
• Advanced technical knowledge in diagnostics, electrical systems, mechanical systems, and repair workflows.
• Experience creating or improving SOPs, training modules, or mechanical instruction materials.
• Strong coaching, mentoring, and leadership skills with the ability to upskill mechanics of varying levels.
• Familiarity with performance management, KPI setting, and productivity analysis.
• Clear communication skills and the ability to coordinate with operations, CX, and product teams.
• Strong discipline, attention to detail, and commitment to safety and quality standards.

Preferred

• Experience in EV servicing or high-voltage safety practices.
• Prior experience in training roles, service supervision, or technical leadership.
• Knowledge of service process optimization or continuous improvement frameworks.
• Ability to create technical documentation, training materials, or video-based instruction.