Beverage Shift Supervisor

Responsibilities

• Expectations * The expected salary range for this position should fall between $38,000 and $43,000 per year JOB RESPONSIBILITIES: Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Thorough and complete knowledge of all assigned restaurant and outlet positions.
• Responsible for scheduling and staffing of assigned outlets.
• Ensures smooth operation of the assigned outlet.
• Assists in training and evaluating employees in assigned outlets.
• Implements and adheres to food and beverage cost control procedures and orders necessary stock for the outlet.
• Ensures accurate record keeping.
• Establishes and maintains an excellent working relationship with all related departments.
• Adheres to and administers established Food and beverage Policies, Labor Laws, Liquor Laws, and Delaware Sanitary Codes.
• Recommends and documents coaching and discipline of staff on appropriate paperwork.
• Communicate (both written and verbal) with and promote positive team members and guest relations.
• Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving the same.
• Maintain professionalism at all times when working with other team members and/or guests.
• Promotes outstanding internal and external guest relations and internal teams.
• Performs all other duties as assigned.

Requirements

• Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
• Knowledge of computer software including Microsoft Word and Excel.
• Ability to work independently with minimal supervision.
• Maintains confidentiality with regard to employee concerns and sensitive department information.
• Maintain established company and departmental uniform, appearance, and hygiene standards at all times.
• Experience with P.O.S. Systems and PC-related systems.
• Must be able to walk and stand for at least a full eight (8)-hour shift.
• Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout shift.
• Ability to bend, reach, pull, push, kneel, squat, and grasp as needed.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
• Station assignments covering large areas with long walking distances, Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting, and variation of climate control.
• The ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory.
• Must be able to handle all types of guest-related situations; relay all guest compliments and complaints to department management.

JOB REQUIREMENTS

For a full list of our career opportunities, please visit