jobapplier

Sr.Salesforce Developer (Service Cloud)

concordusa

About concordusa

  • We deliver results that solve real business challenges.
  • We operate globally and are growing fast, shaping the future of technology.
  • Join a team trusted by top companies to drive strategic growth and operational excellence!

Responsibilities

  • Salesforce Service Cloud Agentforce Apex development Salesforce Flows Integrations Salesforce Administration Key Responsibilities Design, develop, configure, and support Salesforce Service Cloud solutions for customer service and contact center operations.
  • Develop and enhance Agentforce / AI Agents, including topics, instructions, actions, prompts, grounding, and integrations with Salesforce and external systems.
  • Develop scalable Apex classes, triggers, batch Apex, queueable Apex, and Lightning Web Components (LWC).
  • Build and support REST and SOAP integrations between Salesforce and enterprise applications.
  • Screen Flows Record-Triggered Flows Scheduled Flows Autolaunched Flows Configure and maintain Salesforce platform capabilities, including: Objects and Fields Record Types Page Layouts Validation Rules Approval Processes Permission Sets and Profiles Custom Metadata Custom Settings Perform Salesforce administration activities, including: User management Security and sharing configuration Case management Queues Omni-Channel Reporting and dashboards Service Cloud configuration Implement and support Service Cloud Voice and contact center integrations with providers such as Vonage and Amazon Connect.
  • Develop integrations using REST APIs, Named Credentials, External Credentials, Platform Events, and middleware platforms.
  • Utilize SQL and SOQL to query, troubleshoot, validate, and analyze customer and transactional data.
  • Collaborate effectively with business analysts, architects, QA teams, product owners, and distributed development teams.
  • Qualifications Experience implementing Agentforce actions, topics, instructions, prompts, and grounding/RAG solutions.

Preferred

  • Experience integrating Agentforce with enterprise APIs and external systems.
  • Knowledge of Salesforce Data Cloud / Customer 360.
  • Experience with Service Cloud Voice and Omni-Channel.
  • Familiarity with Salesforce DevOps practices and CI/CD pipelines.
  • Experience with integration platforms such as MuleSoft and/or Spring Boot.
  • Salesforce Platform Developer I Certification preferred. * Concord is an execution partner helping organizations drive digital transformation, modernization, and scalable technology solutions.