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Technical Support Specialist

WWEX Group

PURPOSE

  • This position works effectively and efficiently as a part of a multi-disciplinary support team to provide business technology support services and apply best-in-class practices. Technical Support Specialists utilize technical knowledge, problem solving skills, and communication to assist others. ESSENTIAL DUTIES & RESPONSIBILITIES
  • Understand and support the company’s proprietary systems and other third-party systems to provide guidance include, but not limited to: o WEXNET o SpeedShip o o WorldShip o ShipRush
  • Provide first line technical support via phone, e-mail and/or a desktop support application.
  • Identify, research and resolve technical issues with company’s proprietary systems and other third-party systems.
  • Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc.
  • Troubleshoot basic hardware issues.
  • Test bug fixes and enhancements.
  • Redirect or escalate problems as appropriate.
  • Respond to inquiries in a timely manner, adhering to procedure and protocol. REQUIRED KNOWLEDGE/SKILLS/ABILITIES
  • MS Office to include Excel, Word, Outlook.
  • Computer hardware and software.
  • Adaptable.
  • Attention to detail.
  • Good communication skills, both verbal and written.
  • Excellent collaboration skills.
  • Time management skills.
  • Ability to prioritize. QUALIFICATIONS:
  • Bachelor’s degree.
  • 0 – 2 years of relevant experience. PHYSICAL DEMANDS & WORK ENVIRONMENT Work Environment: Job is typically performed in a general office environment. Physical Requirements NP Not Present O Occasional (Up to 25% of time) F Frequent (26%-74% of time) C Constant (75% or more of time)