Customer Support Intern

changejar

It’s a great role for someone proactive, communicative, and eager to learn in a fast-paced environment.

About changejar

Us Jar is India’s leading Daily Saving app that helps people build strong saving habits—one small step at a time.
Our goal is to make saving simple, rewarding, and truly life-changing.
Founded in 2021 by Misbah Ashraf and Nishchay AG, Jar is a Bengaluru-based startup with one simple belief: saving a little every day in 24K Digital Gold can truly transform your future.
Today, 20 million+ Indians trust Jar as their saving partner.
With flexible saving options- Daily, Weekly, Monthly, and Instant Saving—we have made it easy for everyone to save in their own way and withdraw anytime.
We are one of the leaders in UPI autopay transactions, crossing more than1 million transactions per day.
In 2023, we expanded our vision with Nek, our jewelry brand crafted to bring together luxury and affordability, it has since surpassed ₹100 crore in revenue.
We have a big dream of bringing “Har Ghar Sona”.
Small, consistent savings are just the start.
We’re here to walk alongside our users, helping Indians secure their financial future every step of the way.
Backed by Tiger Global Management, Arkam Ventures, and WEH Ventures, among others, we have raised $50 million+ in funding.
In January 2025, we hit a huge milestone of becoming profitable.
Now, we’re charging ahead, focused on sustainable growth and scaling impact.
And this is just the beginning!

As a Customer Support Intern, you’ll be the first point of contact for our users — assisting them via chat, voice, and email, resolving queries, and ensuring a smooth customer experience.
What will be your responsibilities?

We’re not just building a product—we’re shaping the future of savings in India.
We seek people who bring passion, energy, and fresh ideas to help us make that happen.
Experience matters, but we are a potential first organisation.
We move fast, learn from our mistakes, and take bold risks to solve problems that haven’t been attempted before.
If you’re excited about working in an environment where people inspire and truly support each other, you’ve found the right fit.

The five values that we live by : Passion : At Jar, we strive to create an environment where people love what they do, are motivated and equipped to do their best work.
We bring diverse skills, ideas, and experiences to the table, supporting and challenging each other across teams to create something bigger than ourselves.
We believe in doing the right things consistently.
Big change doesn’t happen overnight, it’s built one step at a time.
Join us and let’s build something amazing together!

Handling customer queries, and providing chat, voice, and email support.
Conducting surveys with customers to understand the usage and overall experience to collect prompt and accurate feedback from customers.
Troubleshooting problems and seeing them through to resolution.
Demonstrating excellent product knowledge to enhance customer support.
Escalating users' unresolved issues to the appropriate internal teams.

Excellent comprehension skills - ability to clearly understand and address customer needs appropriately.

Excellent interpersonal, written, and oral communication skills.
English and Hindi language proficiency (written and spoken).
Are available for a duration of 3 months - work from the Home/Office.
A bachelor’s degree in administration or related field.
Ability to use a desktop/Laptop computer system, Familiarity with Google Workspace an MS Office.
Demonstrates conflict resolution, negotiation, and de-escalation skills.
Should be a self-driven, motivated, and task-driven individual who can learn fast and operate with minimal support from the Manager and Lead.

When our people grow, Jar grows.
We create opportunities for learning, development, and meaningful impact.
The core of our work ethic is taking ownership of our work, showing initiative, and having the freedom to ask questions.