Electronic Gaming Host

About The Rank Group

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

About Manchester Soames Casino

Grosvenor Casino Soames is a truly distinctive 24 hour venue in the heart of Manchester’s Chinatown, celebrated for its diversity and character. With table gaming, electronic products and a dedicated Mahjong space, it offers something unique for every guest. Our friendly, welcoming team takes real pride in delivering exceptional service in a vibrant, multicultural setting.

As an Electronic Gaming Host, your role is pivotal in creating an unforgettable experience for our customers, as you’ll be the welcoming face of our electronic gaming floor.

Your enthusiasm for connecting with people will shine as you greet and support our guests, making them feel valued, welcomed and entertained.

Alongside your responsibilities on the electronic gaming floor, you’ll also have the opportunity to learn and support our main reception, helping you develop your knowledge of the wider casino operation and provide a great customer experience from the moment our guests arrive.

Your role goes beyond interaction. It’s about bringing energy, care and personality to every customer experience, creating a vibrant and engaging atmosphere that keeps our guests coming back.

We’re for Everyone

Requirements

• An understanding of the electronic gaming offer and a willingness to develop your knowledge of this area.
• Experience of working successfully in a hospitality or customer-facing role.
• A positive attitude with great customer service and social skills.
• A willingness to be a team player, ensuring consistently high standards of customer service.
• Flexibility to work evenings, nights and weekends.
• Candidates must be 18 years of age or older and have the legal right to work in the UK.

Benefits

• Prime city centre location with excellent public transport links, keeping travel easy and flexible.
• Supportive, inspiring leadership that actively champions development and clear career pathways.
• Year round reward and recognition, celebrating effort, achievement and great teamwork.
• Fantastic team experiences, including two full scale team events each year to connect and celebrate together.
• A positive, people first culture where growth, success and enjoyment go hand in hand.
• It’s important to know that this is a full-time role within a 24/7 casino environment. Your shifts will mainly be during evenings, nights and weekends, so you’ll need to be comfortable and flexible working these hours.
• As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.
• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.
• If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you.
• At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.