Patient Services Trainer (Weekends)

US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

About US Fertility

Build What Matters Most—Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Shady Grove Fertility

—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

We have an immediate opening for an Patient Services Trainer to join our hybrid team at

Shady Grove Fertility.

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact.

Take the next step in your career with US Fertility—and help shape the future of fertility care.

Responsibilities

Through our national network of premier fertility centers—including

• At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than
• 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

Patient Services Trainer

• Lead onboarding and role specific orientation for new PSRs, evaluating and ensuring readiness for independent role performance
• Design delivers, and continuously improves structured training programs for new and existing staff
• Develop and maintains all training materials, SOPs, competency checklists, and reference tools; regularly updates content to reflect changes in workflows, policies, and system enhancements
• Conduct on-site and virtual training sessions across offices and regions to support consistency and adoption of workflows
• Evaluate training effectiveness and staff performance trends to identify gaps and recommend improvements to leadership
• Partner with leadership to support performance reviews, competency assessments, and readiness evaluations
• Participate in or leads special projects related to system enhancements, workflow optimization, integrations, or training standardization
• Travel to offices for on-site training and evaluation, as well as when needed for operational support

Requirements

• We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.
• Associate degree in business, healthcare administration, or related field preferred; equivalent experience acceptable
• Minimum 5 years of experience in healthcare operations, patient services, customer service, training, or coaching

Experience with NextGen required

• Experience evaluating staff performance, coaching, and supporting development preferred
• Ability to access, input, and retrieve information from a computer
• Ability to demonstrate good judgment and exhibit a positive attitude even in stressful situations
• Ability to communicate accurately and concisely: verbally and in writing
• Ability to travel regularly to assigned offices and support on-site training and operational needs, to include multi-day site visits
• Strong problem solving and project management skills
• Excellent interpersonal and relationship building skills
• More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

Benefits

• US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.
• Full-Time Employees (30+ hours/week)
• 401(k) with company match
• Tuition assistance and professional development support
• Generous paid time off, paid holidays, and paid parental leave
• Fertility Discount Program
• Employee wellness and recognition programs
• Part-Time Employees
• 401(k) with company match
• Employee wellness and recognition programs
• Per Diem Employees
• 401(k) with company match
• Employee wellness and recognition programs

Schedule

Every other Saturday and Sunday, 7:00 AM to 4:00 PM. This position will travel as needed to SGF offices that are open on weekends in your region. Mileage reimbursement available.