Patient Services Representative

• US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.
• Ovation Fertility to join our team at Ovation Fertility in

About US Fertility

Build What Matters Most—Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact.

Take the next step in your career with US Fertility—and help shape the future of fertility care.

Responsibilities

Through our national network of premier fertility centers—including

• Newport Beach, California.
• At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than
• 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.
• Medical Administrative Assistant
• Answer and direct phone calls; respond to emails
• Schedule appointments for semen analysis, semen freeze, frozen embryo transfers, oocyte retrievals, oocyte thaws, and TESE’s
• Scan, upload, and file patient records
• Process cycle starts from all clinics
• Prepare paperwork for the next day's procedures
• Check patients in for procedures, and escort them to the collection or transfer room

Receive semen samples after collection or drop off

• Collect payments for semen analysis and sperm freeze; run reports at end of day
• Clean collection and transfer rooms after procedures; set up for next procedure
• Send and upload consent forms
• Act as a witness as needed in the lab
• Data entry into Electronic Medical Records
• Provide general support to visitors

Requirements

• We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.
• High School Diploma required; Associate's or Bachelor’s degree preferred
• 2 years of administrative experience in a medical office or healthcare setting or related position; 4+ years of administrative experience in a medical office or healthcare setting or related position preferred
• Excellent interpersonal communication skills and the ability to build and facilitate good working relationships with staff at all levels of the organization
• Demonstrated ability to exercise sound judgment and discretion when handling sensitive and confidential information
• Ability to work independently, under pressure and within deadlines
• Exceptional written and verbal communication skills and attention to detail
• Ability to work as part of a team
• Good research skills
• Flexibility and willingness to learn at all times
• Excellent multi-tasking abilities
• More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

Pay

Up to $24 per hour (commensurate with experience)

Benefits

• US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.
• Full-Time Employees (30+ hours/week)
• 401(k) with company match
• Tuition assistance and professional development support
• Generous paid time off, paid holidays, and paid parental leave
• Fertility Discount Program
• Employee wellness and recognition programs
• Part-Time Employees
• 401(k) with company match
• Employee wellness and recognition programs
• Per Diem Employees
• 401(k) with company match
• Employee wellness and recognition programs

Schedule

Monday through Friday, from 7:00 AM to 4:00 PM, with rotating weekends