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Vascular Access Dispatcher

TridentCare

  • This is a remote role; but must reside within 50 miles of the Columbus, OH office at 2550 Corporate Exchange Drive, 43231
  • Remote Full-Time Monday - Friday 7:00am - 3:30pm EST
  • The Vascular Dispatch Representative will interact and provide assistance to our tech team.
  • The position requires the agent to work in a dual role.

About TridentCare

TridentCare is the leading mobile diagnostics company in the nation. We’re making a difference in lives of our patients every day!

Responsibilities

  • Will relay case information to our mobile Vascular Nurses in the field and also work with reps at our various regional accounts.
  • The ability to dispatch cases to our tech team and also provide customer service to our accounts are equally important.
  • The Dispatcher will assist and provide direction to the field nurse so that studies are completed in a timely manner.
  • The Dispatcher is expected to take between 90 and 130 calls per day.
  • The employee must maintain a professional demeanor at all times considering the sensitivity of the work.
  • Assign Nurses to the proper general area and facilities as noted on the schedule.
  • Page Nurses for “STAT”, ASAP and PRIORITY homes.
  • Voice mail Nurses for 4 hour and 2 hour STAT turn around times.
  • Communicate and report problems with house Supervisor and Field Supervisor.
  • Inform clients of any delays of arrival and/or readings after 3-4 hours for regular cases.
  • Must inform client of any delays after 1 hour for STAT cases.
  • Must assist Nurses with a variety of daily needs (directions, case type, client info).
  • Must be willing to cross-train into Customer Service role.
  • Answer phones in a timely manner (within 3 rings)

Flexible to assist with overflow orders (client orders)

  • Must assign STAT cases within 10 minutes of appearing on screen.
  • Must assign regular calls within 15 minutes of appearing on screen.
  • Persistently dispatch all calls to Tech (page twice)
  • Focus on assigned dispatch area, but must be aware of activity in other areas.

Requirements

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to work independently and with a team.
  • Strong customer service skills.
  • Solid communication skills (verbal, written, and listening).
  • Solid problem solving and decision making ability.
  • Good organizational skills.
  • Ability to execute and prioritize multiple tasks.
  • Professional demeanor and appearance.
  • Must be flexible and adaptable to change.
  • Ability to build relationships (respect, trust, consensus) and motivate others.

Encourage and inspire others

  • Knowledge of customer service strategies.
  • Solid analytical skills.
  • Ability to work independently in a high volume environment.
  • Knowledge of Medical Terminology a plus but not required.
  • High school diploma or general education degree (GED); or one year of related experience and/or training; or equivalent combination of education and experience

Pay

Pay range: $15 - $17 per hour

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