Resort Switchboard Operator (FT)

The role of the Resort Operator is to direct incoming phone calls utilizing the multi-line phone system as well as provide information to on-sight/incoming guests and offer administrative support to the department.

About Crystal Mountain

Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore.

Responsibilities

• Answer high volume of inbound calls and maintain a response rate swiftly in accordance with agreed standards via a multi-line phone system. • Process outgoing resort mail, shipping and coordinating postage billing via USPS, UPS and FedEx Services. • Assist with data entry and various resort projects. • Prepare and maintain records by entering information from received calls, where necessary. • Dispatch Security, Guest Services, and Facilities to handle guest needs. • Assist Reservation Sales Manager when needed. • Other duties as assigned.

Requirements

• Previous experience with SMS a plus. • Proficient in Microsoft Excel, Word, Outlook. • Clear and concise verbal communication skills. • Self-directed and able to maximize use of time, resources and technology. • Ability to speak clearly in a well-modulated and pleasant voice. • Able to analyze, interpret, and present data in various formats. • Able to work with computers, faxes, copiers, scanners, and various other technologies in office and on resort. • Maintain office, employee and company confidentiality at all times. • Dependable and meets goals. • Exemplifies professional conduct and adherence to company Core Values.
• High School diploma or equivalent required.
• Ability to lift up to 25lbs. • Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. • Ability to work at a computer station for majority of workday. • Evenings, weekends, and holidays are a regular part of the schedule. • Must have excellent attendance and conduct record for consideration. • Non-smoking candidates preferred.

Benefits

• The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center.

Physical & Other Requirements

• Crystal Mountain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 2026 Silver Level Veteran Friendly Employer.
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