Shuttle Driver
- Charlotte, United States
- Mid Level
- Posted
- Drive Safely. Welcome Warmly. Make Every Trip Better.
- For many of our guests, their experience with our hotel begins before they ever reach the front desk.
- It might start with a friendly smile at the airport, a safe ride to the hotel, help with their luggage, or a helpful recommendation about where to go while they're in town.
- Van/Shuttle Driver who understands that this role is about much more than getting from Point A to Point B.
About Crescent Hotels & Resorts
- Because every trip is an opportunity to make someone's day better.
- You may be the first person a guest meets after a long flight.
- You may be the person who helps a family get their luggage safely into the hotel.
- Those moments matter.
- As a Van/Shuttle Driver, you'll have a direct impact on the guest experience while working alongside our Front Office and hotel teams.
The Kind of Person Who Thrives Here
- You might be the perfect fit if you're the person who:
- Greets passengers with a smile—even after a long day.
- Knows that safe driving comes before everything else.
- Understands that you're representing the hotel every time you get behind the wheel.
- Our associates are guest-relations ambassadors, and this role is especially visible to guests. Professionalism, courtesy, respect, punctuality, adaptability, and a commitment to safety are essential.
Responsibilities
- Safely transport hotel guests to and from the airport terminal and other designated locations.
- Follow all applicable traffic regulations and maintain safe driving practices.
- Provide prompt, friendly, and courteous transportation service.
- Greet guests warmly and sincerely upon arrival.
- Open vehicle doors for arriving and departing guests.
- Assist guests with luggage, packages, and other belongings.
- Load and unload luggage from cars, buses, vans, and carts.
- Maintain smooth traffic flow around the hotel entrance to ensure safe and convenient passenger and luggage loading and unloading.
- Park and retrieve guest vehicles when required, using claim tickets to ensure the correct vehicle is delivered.
- Respond quickly to guest questions and requests for assistance.
- Provide clear directions to hotel facilities, nearby attractions, and designated pickup/drop-off locations.
- Communicate hotel features and services to guests.
- Listen carefully to guest and associate requests and respond promptly.
- Work throughout the property as needed to assist guests and the Front Office team.
- Help create a welcoming and organized arrival and departure experience.
- Complete other job-related duties as assigned.
- The role combines safe transportation with hands-on guest service, including vehicle assistance, luggage handling, directions, and maintaining an accessible hotel entrance.
- Van Shuttle Driver
- and enjoys interacting with guests.
A great communicator
- who can provide clear information and directions.
- Observant and attentive, especially when identifying guests, luggage, claim tickets, pickup locations, and traffic conditions.
- and comfortable loading and unloading luggage.
- A team player
- Van Shuttle Driver
Requirements
- driver, a first impression, a helpful resource, and a hospitality ambassador.
- If you enjoy meeting people, staying active, driving safely, and making someone's journey a little easier, this could be the perfect opportunity for you.
- A safe and responsible driver who takes transportation safety seriously.
Friendly and approachable
- Dependable and punctual, especially when guests are relying on you for transportation.
- Patient and professional, even when dealing with frustrated or tired travelers.
Physically active
- who is willing to pitch in wherever needed.
- when plans change or unexpected situations arise.
- Doesn't mind helping someone with their bags.
- Can give directions without making a guest feel like they're bothering you.
- Stays calm when traffic or travel plans don't go as expected.
- Takes pride in keeping the hotel entrance organized and welcoming.
Preferred
- Knowledgeable or willing to learn about the hotel, surrounding area, and local attractions.
Benefits
- Van Shuttle Driver
- More Than a Driving Job—It's Hospitality.
- If you enjoy driving
Adaptable and resourceful
The position requires the ability to identify airline/customer pickup and drop-off locations, read luggage tags and claim checks, load and unload luggage, and move throughout the property. An excellent driving record verified by a Motor Vehicle Report (MVR) is also required.
Why Join Our Team?
- You may be the person who gives a first-time visitor a great recommendation.
- You may be the friendly face a returning guest recognizes.
- Treats every passenger with patience and respect.
and
- enjoy people, this role gives you the best of both worlds.
- You'll be moving around, meeting guests from different places, helping travelers navigate their stay, and making sure they get where they need to go safely and comfortably.
- You don't just drive our guests. You help welcome them.
Ready to Hit the Road With Us?
- If you're a safe, dependable driver with a friendly personality and a genuine desire to help people, we'd love to meet you.
- Bring your driving skills. Bring your personality. Bring your hospitality.
- Apply Today!
- Join our team and help make every arrival, every departure, and every ride a great part of the guest experience.
