Server

Via Sophia at the Hamilton Hotel is seeking a Restaurant Server(s) to become an integral part of our team. You will take orders and serve food to patrons at the dining establishment.

Responsibilities

• Remain attentive to patron dining experience, accommodate special requests and exceed service standards as established by the restaurant.
• Completes all restocking and cleaning duties by performing opening and closing side work as instructed.
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
• Receives proper payment from guest and ensures accuracy of guest check and method of payment to safeguard customer and company.
• Ensure that all food and drink orders from customers are accurate and brought to each table in a timely manner
• Recommend appetizers and meals to customers based on the menu and specials
• Work closely with restaurant management to immediately address all customer concerns and create a pleasant dining experience
• Confirm orders with the chefs and bartenders whenever a clarification is requested

Consistently offer professional, friendly and engaging services

• Take and expedite drink orders quickly and accurately; serve refills upon request
• Consistent restaurant presentation- utilize appropriate stemware/glassware as required by company standards, polish glassware, stock bar supplies to par levels, etc.
• Assist with setting tables and rearranging tables to accommodate larger parties
• Follow cash handling and POS procedures
• Prepare checks that itemize and total meal costs and sales taxes.
• Follow responsible alcohol service
• Follow departmental policies and procedures
• Follow all safety and sanitation policies

Requirements

• Ability to thrive in a fast-paced environment.
• High school degree or equivalent; or relevant work experience
• Must have 1-2 years' experience in high volume, luxury lounge or restaurant
• Must have 1-2 years' hospitality experience working with high profile clients
• Meet minimum age requirement of jurisdiction.
• Experience providing excellent customer service in a fast-paced environment.
• A positive attitude and ability work well under pressure with bussers, cooks and other staff.
• Ability to work in a fast-paced work environment and deliver orders in a timely manner.
• Excellent communication and organizational skills
• Strong interpersonal in working with high-profile clients and problem-solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Flexible to work AM/PM shifts, weekends and holidays
• Must possess valid ServeSafe and TIPs certification

Preferred

• Strong knowledge of wines, spirits, champagnes and
• Previous point of sale system experience is an asset
• Eager to learn and grow with restaurant

Benefits

• We are looking to hire the most highly qualified people and provide a competitive benefits package which include:
• Vision Insurance
• Company paid Accidental Death & Dismemberment
• Company paid Short Term Disability
• Company paid Long term Disability
• 401k Retirement Plan

Physical Requirements (including but not limited to)

• Standing and walking throughout shift
• Frequent lifting and carrying
• Bending, kneeling, pushing, pulling