jobapplier

Monitoring Officer

acemoneytransfer

Skills

Preferred

  • monitoring surveillance systems
  • reviewing camera footage
  • training

About acemoneytransfer

  • ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom.
  • ACE Money Transfer provides online remittance services to individuals in 29 countries across UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries.

Responsibilities

  • As a Monitoring Officer, responsible for monitoring surveillance systems, reviewing camera footage, and conducting confidential staff screenings to ensure compliance with internal policies, regulatory requirements, and established SOPs.
  • Maintain accurate documentation, promptly identify and escalate irregularities or security concerns, and contribute to the continuous improvement of monitoring processes.
  • Continuously enhance technical knowledge through training and hands-on learning, collaborate effectively with team members, communicate professionally, and proactively take on additional responsibilities.
  • Manage workload efficiently, maintain high-quality standards, embrace ACE’s culture and values, and demonstrate professionalism, accountability, confidence, and a positive attitude in all interactions.
  • Monitor surveillance systems and review camera footage to ensure compliance with internal policies and regulatory requirements.
  • Conduct staff screening activities accurately and confidentially, in line with established SOPs.
  • Ensure all monitoring activities are properly documented and reported to relevant stakeholders.
  • Identify and escalate any irregularities, breaches, or security concerns in a timely manner.
  • Support continuous improvement of monitoring processes by providing feedback and suggestions.
  • Continuously enhance job knowledge by developing a strong understanding of all monitoring tools, systems, and procedures.
  • Participate in training programs, knowledge-sharing sessions, and hands-on learning to improve performance and technical skills.
  • Build positive working relationships by actively participating in team discussions and supporting colleagues.
  • Communicate effectively and manage differences constructively to promote a collaborative and respectful work environment.
  • Proactively take on additional tasks and responsibilities when required.
  • Manage workload efficiently by prioritizing tasks according to urgency and impact while maintaining high-quality standards.
  • Fully embrace ACE’s culture, values, and policies, and seek regular feedback to ensure alignment.

Requirements

  • Demonstrate professionalism, confidence, and a positive attitude in all interactions.
  • Maintain strong communication.
  • Minimum Graduation Fresh graduates are encouraged to apply (relevant experience will be a plus) Female candidates are also encouraged to apply ACE Money Transfer Profile: