IT Operations and Reliability Manager (W/M)

Join Lesaffre, a global leader in yeasts and fermentation, as an IT Operations & Reliability Manager. In this cross-functional role, you will drive the overall quality of the Run across the information system, coordinate multiple teams, and ensure operational resilience and continuity. You will also manage ITSM governance, FinOps, and partner governance, while producing performance measurement and reporting. This is an opportunity to make a significant impact in a company committed to nourishing and protecting the planet.

About Lesaffre

We are a successful family-owned company with long-standing history where people truly matter.

Responsibilities

• Steer the overall quality of the Run across the information system, tracking availability, performance, and reliability indicators.
• Drive a continuous improvement approach to the Run, identifying priority areas, building action plans, and following them through to closure.
• Coordinate the Support, SAP, Infrastructure, and Platform teams on hand-offs, escalations, and arbitration of cross-team priorities.

Requirements

• Experience: 12+ years in IT production, SRE, or IT operations management within a multi-vendor Cloud environment.
• Observability: Hands-on experience with OpenTelemetry and Grafana (or equivalent) for collecting, correlating, and visualizing production signals.
• ITSM Practice: Practice of ITIL processes (Incident, Problem, Change Management) in an environment with several distinct support teams.
• FinOps: Cloud FinOps: consumption monitoring and analysis, cost steering, tagging policy (AWS, Azure, Snowflake). FinOps Practitioner certification appreciated.
• ITSM Platform: Jira Service Management.
• SAP Awareness: Experience in an environment with SAP in production: understand the availability stakes and escalations without being the technical expert.
• Coordination: Proven ability to operate an ITSM model across multiple teams: hand-offs, escalations, arbitration of cross-team priorities without hierarchical authority.
• Vendor Management: Experience steering MSP partners or complex managed-service contracts: SLA tracking, gap management, contractual negotiation.
• Communication: Ability to build operational and financial reporting legible by non-technical audiences, and to remain calm and decisive during major incidents.
• Languages: Fluent in English and French (written and spoken) is mandatory for local collaboration and global documentation.

Preferred

• FinOps Practitioner certification or equivalent cloud cost-management credential.
• Background as a hands-on SRE, DevOps, or infrastructure engineer.
• Experience structuring or refounding ITSM processes in a federated support model.
• Familiarity with SAP Cloud cost tracking (SAP BTP, BTC).
• *There is no such thing as a ‘perfect’ candidate. Lesaffre is a place where you can grow and in which whatever background you come with will be a plus. If you feel excited about the position, we strongly encourage you to apply even if you meet only two thirds of the requirements.*

Benefits

• We promote a sense of fulfilment with a genuine mission: nourish and protect the planet.
• An opportunity to work in a real international environment.
• All our jobs are open to people with disabilities.

What can Lesaffre offer you

*At Lesaffre, diversity is a strength that enriches our culture and our teams. We are committed to offering you a work environment where you can thrive, regardless of your background, gender, age or abilities. We encourage all applications, as we believe that diverse perspectives strengthen our ability to innovate and meet the challenges of tomorrow.*