Customer Support Specialist, French speaker

Join Shine, a leading European fintech unicorn, as a Customer Support Specialist. In this role, you will assist entrepreneurs and small businesses in managing their professional accounts and simplifying their administrative tasks. You will provide high-quality responses to customer inquiries, investigate complex cases, prioritize requests, and communicate proactively with team members and other departments. The position is based in Paris and requires on-site work five days a week.

• Assister les entrepreneurs et les petites entreprises dans la gestion de leurs comptes professionnels et simplifier leurs tâches administratives.
• Fournir des réponses complètes et de haute qualité aux demandes des clients via email, chat ou téléphone.
• Enquêter sur des cas complexes liés aux comptes bancaires, aux problèmes administratifs ou aux assurances.