Complaints Officer
Funding Circle
- London, United Kingdom
- Mid Level
- Posted
Responsibilities
- Join Funding Circle, a fintech company on a mission to support small businesses in the UK. As a Complaints Officer, you will play a vital role in ensuring customer complaints are handled fairly and in line with regulatory requirements. You will manage a portfolio of complaints, conduct thorough investigations, draft professional response letters, and maintain accurate records. The ideal candidate will have at least one year of complaint handling experience, a strong understanding of the FCA complaint handling process, and the ability to communicate complex information clearly.
- Gérer et résoudre un portefeuille de plaintes à travers l'entreprise, en respectant les délais réglementaires.
- Conduire des enquêtes approfondies sur les plaintes, en veillant à des résultats opportuns, équitables et conformes.
- Rédiger des lettres de réponse finales de haute qualité, professionnelles et empathiques pour les plaintes complexes.