jobapplier

Head of Tech Support (EMEA)

Adyen

Join Adyen, a leading global payment company, as the Head of Tech Support for the EMEA region. In this strategic role, you will lead a team of over 90 support professionals, shape the support strategy, and drive continuous improvement. You will work closely with senior leaders across various functions and represent support in critical customer conversations. This position is based in Amsterdam and offers a range of benefits, including a global exchange program, healthy lunches, and a yearly trip to Amsterdam.

Lead and oversee all technical support activities in the EMEA region, managing a team of 90+ support professionals.

A collaborative, low-ego leader who builds strong relationships across functions and regions

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

Responsibilities

  • Define and execute the regional support strategy, contributing to the overall strategy and success of the EMEA regions.
  • Drive change management, shape strategy, and create structure to evolve the support function into a more strategic, mature, and scalable model.
  • Based in (or willing to relocate to) Amsterdam to be close to your team and regional stakeholders

Requirements

  • Experience leading B2B frontline, tiered, and technical support functions in complex environments; ideally in fast-growth or scale-up stages
  • Curious and adaptive—you listen first, understand context, and approach change with both empathy and conviction
  • 15+ years of experience in enterprise-level customer support, with a track record of managing and scaling regional or global support organizations (50+ FTE)
  • Deep familiarity with ticketing systems such as Salesforce Service Cloud and significant work history in successful customer-facing and agent-facing generative AI and impactful automation
  • A strategic thinker who can translate customer feedback and performance data into long-term plans

Every job at Adyen