Customer Experience Manager, International

Join Whatnot, the largest live shopping platform in North America and Europe. As a Customer Experience Manager/Senior Team Lead, you will lead and scale our international CX operations, ensuring a best-in-class experience for our users. You will oversee a team of Team Leads and CX agents, drive operational excellence, and partner cross-functionally to improve processes and tooling.

Direct and mentor a team of Team Leads, fostering a collaborative environment to drive a world-class user experience.

Responsibilities

• Deep-dive into complicated cases and situations to provide guidance to CX team members, ensuring agent time and expertise are applied effectively.
• Lead team performance to drive results in productivity, quality, and user experience, creating new and using existing reporting to identify areas for improvement.

Pay

EUR 81,000 - 115,000