Mid-Market Implementation Specialist (EMEA)

Join Ashby, a fast-growing B2B SaaS company, as a High Touch Implementation Specialist. In this role, you will manage and execute the end-to-end implementation of Ashby's solution for mid-market and smaller enterprise customers. You will work directly with customers to develop and execute implementation plans, ensuring a positive customer experience and expedited time to value. This is a unique opportunity to help shape a new implementation offering and uplevel the overall customer experience.

Gestionar y ejecutar la implementación de la solución de Ashby para clientes de mediana y pequeña empresa, asegurando una experiencia positiva para el cliente.

About Ashby

• 📊 You are data-driven. You use metrics and analytics to inform decisions and measure success
• 🎧 You are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs
• 📈 You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions
• 🧑‍🏫 You love to coach. You see every teaching moment as an opportunity and are excited to help our customers grow
• 🌍 You are adaptable. You can navigate changes in a fast-paced, evolving environment

Responsibilities

• Desarrollar y ejecutar planes de implementación que garanticen un tiempo de valor expedito, apoyando a los clientes para que se pongan en marcha rápidamente con Ashby.
• Colaborar de manera efectiva con partes interesadas interfuncionales para alinear y definir el progreso, manteniendo altos niveles de compromiso y comunicación.
• Customer Centricity: You deeply understand customer needs and tailor implementations to meet their specific requirements
• Implementation & Project Management: You have extensive experience leading implementation and onboarding projects in high growth B2B SaaS environments, defining scope, aligning stakeholders, communicating project plans, and delivering results against agreed upon expectations
• Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly
• You build strong customer relationships by maintaining high levels of engagement and communication; you’re the customer’s proactive guide and advocate throughout the implementation period
• Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value
• Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress
• 📣 You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes

Requirements

• Technical Proficiency: You have experience with complex, multi-module SaaS systems, understand shared configuration and data models, and are comfortable with analytics, conditional logic, and relational data (Ashby knowledge is a plus but not required)
• You don’t rely on ‘I’ve seen this done,’ but instead think critically to solve problems
• Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach
• You keep teams on track to meet milestones, work effectively in a remote first setting, and are willing to travel <10% for customer engagements
• ⚡️You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy
• 🔍 Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations

Pay

GBP 90,000 - 120,000