Customer Success Manager

Join Workday as a Customer Success Manager, where you will play a key role in ensuring our customers achieve maximum value from our solutions. You will support customers on their Workday Adaptive Planning journey, drive value, adoption, and retention, and identify new growth opportunities. You will work closely with various internal teams and advocate for our customers' success.

Identifier de nouvelles opportunités de croissance et de succès à chaque étape du parcours client, en travaillant en étroite collaboration avec les équipes de vente et de services.

Responsibilities

• Assurer que les clients tirent un maximum de valeur de nos solutions Workday Adaptive Planning en les soutenant tout au long de leur parcours.
• Agir en tant qu'avocat des clients Workday, en les aidant à réussir et à réaliser le plein potentiel de leur investissement.

Requirements

• 8+ years experience in a Customer Success or Account Management role preferably in a SaaS or technology environment
• Experience with a CRM system such as Salesforce & Gainsight or similar to summarize customer interaction
• Comfortable helping customers with business transformation including consistent record of customer advocacy and ability to rapidly establish credibility as a trusted advisor
• Skilled at building strong relationships with customers & internal stakeholders, especially at the Executive level

Excellent organization, time management & critical thinking skills

• Demonstrate a strong understanding of the FP&A processes across a diverse level of customers
• Eager & able to collaborate with internal teams to deliver customer satisfaction (i.e., Sales, Support, Customer Enablement, Professional Services, Product Marketing and Product Management)
• Excellent verbal and written communication skills, including the ability to chair meetings with customer & leadership

Pay

USD 90,300 - 160,400