Level II - Network Engineer

Network Engineer II | HCA Healthcare

Manager / applicable Network Services leader

Director / as applicable based on team alignment

Network Engineer II provides enterprise data networking engineering, services, consulting, and support in a Fortune 100 environment with national reach. The role develops and supports solutions that meet HCA network requirements, business objectives, service-level expectations, and operational standards.

The position works across Network Services, business partners, vendors, IT&S/ITG personnel, customer-support functions, and end users. Depending on team assignment, responsibilities may include advanced break/fix support, critical escalations and Major Incident Response Team (MIRT) engagement, as well as broader network engineering, design, troubleshooting, integration, and project delivery.

Successful candidates are collaborative, customer-focused, technically strong, responsive, and able to work independently when needed.

Responsibilities

• None; individual contributor
• Network Services
• Network Services
• The

Enterprise Network Engineering & Advanced Troubleshooting

• Deploy and maintain complex nationwide enterprise WAN/LAN solutions using best-practice switching/routing technologies and topologies.
• Troubleshoot and analyze network traffic across switches, routers, firewalls, wireless, and related network technologies.
• Configure and troubleshoot routing technologies and protocols, including OSPF/BGP, IP advertising/filtering/redistribution, Quality of Service, and IP multicast.
• Support Layer 1 and Layer 2 technologies, IP addressing and variable-length subnet masking, and enterprise WAN technologies such as MPLS, VPLS, Metro-E, and other supported circuits/services.
• Configure, troubleshoot, and support network security, remote-access/VPN, and load-balancing technologies; product examples may include Cisco ASA, Check Point, Juniper SSL, Citrix NetScaler, Meraki, AnyConnect, Zscaler, F5, and A10.
• Troubleshoot/configure data center and software-defined networking technologies, including technologies such as Nexus, ACI, and VXLAN, as applicable to team scope.
• Perform software/hardware device upgrades, LAN equipment configuration/provisioning, and network adds/moves/changes.
• Provide engineering consultation for Level III network troubleshooting/problem resolution, protocol analysis, and network trace/capture/analysis.
• Analyze end-to-end data flows and traffic patterns and perform network impact analysis, modeling, and capacity planning.

Service Delivery & Incident Response

• Provide enterprise network support and respond promptly to operational issues, customer escalations, and service-impacting events.
• For teams with incident responsibilities, provide top-tier break/fix support, engage in critical escalations and MIRT events, and maintain timely, accurate ticket status.
• Use network monitoring, logging, event-management, and terminal tools to support troubleshooting and operational visibility.

Projects, Standards & Technology Integration

• Create, maintain, and follow network standards, best practices, policies/procedures, documentation, and enterprise-level network diagrams.
• Support certification, Proof of Concept, and/or integration testing for network products and technologies.
• Work with vendors and internal technical teams on product implementations, design enhancements, troubleshooting, and integration of new technologies.
• Meet applicable change-management, project-management, and problem-management requirements and apply ITIL practices where required.
• Act as a technical resource for projects and efforts, ensuring assigned work is completed accurately and on time.

Requirements

• Associate's or Bachelor's degree in an IT-related field preferred, depending on team assignment.
• 6 years of relevant enterprise networking, network support, administration, engineering, or related experience.
• This is an individual-contributor role; direct people-management responsibility is not expected.
• Cisco data networking technologies and enterprise LAN/WAN support.
• In-depth understanding of the 7-layer OSI model.
• Layer 1 technologies, including fiber/copper cabling, patch panels, and connector types.
• Layer 2 technologies, including trunking, VLANs, spanning tree, and related switching concepts.
• Layer 3 routing technologies, including OSPF, BGP, route filtering/redistribution, VRFs, QoS, ACLs, and related enterprise routing concepts.
• IP addressing, variable-length subnet masking, and IP management standards.
• Network monitoring, logging, event, and packet-analysis tools, including experience with tools such as NetFlow, SNMP, logging, Wireshark, or similar platforms.
• Network security technologies and troubleshooting, including ACLs, route maps, firewalls, and routing-protocol authentication.
• Remote-access/VPN technologies and enterprise network services such as AAA, DHCP, DNS, ICMP, SNMP, and NTP.
• Understanding of end-to-end data flows and traffic patterns and strong network troubleshooting/problem-determination skills.
• Ability to work within change-management and project-delivery processes in a large enterprise environment.

Cisco CCNA or equivalent experience required

• Excellent written and oral communication skills, including the ability to communicate technical issues and recommendations clearly.
• Collaborative, customer-focused approach and ability to work effectively in a close team environment.
• Ability to function autonomously when needed and manage multiple priorities with accuracy and ownership.
• High degree of initiative, self-motivation, responsiveness, responsibility, and reliability.
• Strong problem-management and project-support skills with attention to service levels, standards, and documentation.

Preferred

• Experience with Software Defined Networking and data center technologies such as Cisco ACI, Nexus, or VXLAN.
• Enterprise WLAN experience.
• Knowledge of the ServiceNow ticketing system.
• Administration, deployment, and troubleshooting experience with complex nationwide enterprise WAN/LAN environments.
• CCNA Wireless or CCNA Security, or comparable specialty experience.

Working Conditions & Possible Physical Demands

• After-hours and/or weekend work may be required occasionally.
• On-call participation may be required based on team assignment.
• Possible prolonged sitting at a workstation.
• Professional conduct is required at work locations and customer sites.