Money Officer

AU Small Finance Bank Limited Designation: Money Officer Office Location: Bhim Bhim Position description: Handle front-desk banking operations, ensure timely service delivery, and resolve customer queries efficiently. Support sales through product promotion, need identification, and cross-selling of banking services.

Responsibilities

• 1.
• Accept and process retail/commercial deposits, withdrawals, loan payments, and CASA account transactions.
• 2.Maintain and reconcile cash drawer in accordance with bank policies, ensuring accuracy in cash handling and periodic check batching. <3.Buy/sell> currency from the vault as needed to maintain adequate cash levels.
• 4.
• Assist with ordering, receiving, verifying, and distributing cash; manage excess cash and mutilated currency handovers.
• 5.
• Count, package, and reconcile currency and coins as per bank standards.
• 6.
• Support dual-control procedures during cash transactions and vault operations.
• 7.
• Handle teller functions related to safety deposit locker access.
• 8.
• Ensure all financial transactions comply with operational and regulatory guidelines.
• 1.
• Maintain strict confidentiality of customer and bank information.
• 2.
• Answer customer queries and direct unresolved issues to appropriate departments.
• 3.
• Participate as a team player in daily operations, coordinating workflow to ensure efficiency.
• 4.
• Support branch operations such as bank opening/closing and general customer service.
• 5.
• Represent the bank positively to customers and maintain strong professional relationships.
• 6.
• Guide customers on digital banking options and assist in onboarding them to digital platforms.
• 7.
• Contribute to customer experience enhancement through proactive service and assistance.
• 8.
• Maintain and update customer traffic surveys for operational and service improvement.
• 4.
• Ensure adherence to all bank policies, procedures, and regulations.
• 5.

Requirements

• Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Institution tier: Required Certification/s: Required Training/s: Required work experience Industry: BFSI/Telecom/Any Industry Role: Executive/Officer Years of experience: 6 to 7 Key Performance Indicators: Cash Handling Accuracy, Transaction Volume, Teller Balancing Rate, Customer Service Score, Average Transaction Time, Cross-Sell Conversion Rate, Compliance Adherence, Queue Time Management, Documentation Accuracy, Digital Banking Support, Dual Control Compliance, Report Submission Timeliness Required Competencies: 1. ownership and accountability for results 2.
• Customer-centric mindset and actions 3. adept at handling digital business apps and software 4. hard work and detail-orientation 5. eager to learn and grow as a banking professional 6. positive mindset, ethical and high integrity 7.
• Bias for Action and Urgency Required Knowledge: 1.
• Product/domain knowledge 2.
• Familiarity with Digital applications 3.
• Target Market Knowledge - Local Area geography familiarity 4.
• Ability to do detailed data collection/recording Required Skills: 1.
• Regional language proficiency, verbal and written fluency, soft-spoken 2.
• Relationship Management - Client-Centric Approach, respectful 3.
• Business tact & Negotiations - resolving Conflict Required abilities Physical: 1.
• Physical fitness 2.
• Mental agility 3.
• Ability to do extensive field travel/work 4.
• Ability to handle work pressure and demanding clients Other: 1. track record of past employment 2.
• Positive reference check and clear civil report Work Environment Details: 100% - Office Specific requirements Travel: Low Vehicle: Work Permit: Other details Pay Rate: Contract Types: Permanent Time Constraints: Flexibile workhours as per business requirement Compliance Related: 1.
• Conduct regular audits of tellers' currency for accuracy and compliance.

Professional Communication

Aherence to Code of Conduct policy of the bank 2. Non-disclosure of confidential information about bank, clients 3. Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.

Union Affiliation: