Patient Services Representative

Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.

Responsibilities

• Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
• Schedule and confirm patient appointments.
• Collect point of service payments, including patient copays and other forms of patient financial responsibility.
• Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
• Attend required meetings/huddles and collaboration within clinic team.
• Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.

Requirements

• Familiarity with HIPAA and 42-CFR part 2 desired.
• Excellent verbal and written communication skills Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients Competent at working with a diverse population of colleagues and patients Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency Team-player, able to work collaboratively in a multidisciplinary healthcare environment Adaptable and agile within a dynamic work environment Technologically capable, comfortable operating in multiple systems for communication and documentation purposes.
• Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred Embraces BrightView’s culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements Qualifications EXPERIENCE 2+ years of prior front desk experience preferred.

Benefits

• High School Diploma or equivalent BRIGHTVIEW HEALTH BENEFITS AND PERKS: PTO (Paid Time Off) Immediately vested and eligible in 401k program with employer match.
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Tuition Reimbursement after 1 year in related field We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.
• Ready to shape our future by bringing in top talent?
• Apply now and be a key player in our success!