Senior Specialist - Process Intelligence

Join our Process Intelligence and Experience Design organization as a Senior Specialist and be a strategic enabler of enterprise transformation.

About Msd

• At our company, we aspire to be the premier research-intensive biopharmaceutical company.
• We're at the forefront of research to deliver innovative health solutions that advance the prevention and treatment of diseases in people and animals.

Responsibilities

• You will have the opportunity to bring end-to-end visibility to business processes, connect data and user insights to decision-making, and ensure that optimization precedes automation.
• Business Process Modelling & Requirements Gathering Lead process modelling initiatives, including current and future-state process design using BPMN and tools such as Celonis.
• Identify process inefficiencies and opportunities for automation, AI, and process optimisation.
• Gather, document, and analyse business requirements, translating them into actionable user stories and solutions.
• Facilitate workshops and stakeholder discussions to align on process improvements and transformation initiatives.
• Business Process Architecture & Value Analysis Develop and analyse process mining models and digital twins to uncover improvement opportunities.
• Validate process data, identify appropriate data sources, and ensure data quality and traceability.
• Define KPIs and use data-driven insights to measure process performance and business value.
• Create visualisations and recommendations that support decision-making.
• Business Analysis Support and lead key phases of the software development lifecycle, including requirements, testing, UAT, deployment, and documentation.
• Collaborate with technical teams to design, test, and implement process intelligence, automation, and AI solutions.
• Consulting, Stakeholder Engagement & Project Management Support Build strong partnerships with stakeholders across functions and regions.
• Present insights, recommendations, and business cases to drive informed decisions.
• Lead project workstreams and support change management and adoption activities.
• Stay current on emerging technologies and identify new opportunities to enhance business processes.

Requirements

• Bachelor’s or higher in Mathematics, Statistics, Economics, Business Information Systems, Engineering, Computer Science/MIS, Finance/Accounting, Engineering or Science.
• At least 3 years of relevant work experience with demonstrated expertise in using information to analyse business performance, identify opportunities and solve problems.
• At least 3 years of business analysis, process design, or process improvement experience.
• High motivation, strong organizational skills, ability to work independently in a dynamic environment.
• Teamwork and collaborative focus, customer service oriented Excellent oral/written communication and presentation skills Key skills (the candidate should have some or all of the following): Analytical mindset with strong problem-solving and data analysis capabilities.
• Process improvement expertise , including process modelling and requirements gathering.
• Strong stakeholder management and experience working across global, cross-functional teams.
• Excellent communication and presentation skills.
• Detail-oriented , organised, and able to thrive in a fast-paced environment.
• Self-motivated and resilient , with a passion for continuous improvement and innovation.
• Ability to create data visualisations and turn insights into actionable recommendations.
• Flexibility to expand into adjacent areas such as AI, User Experience, and advanced business analysis.

Preferred

• Experience with SAP, Celonis, Six Sigma, automation, AI, or process mining tools is an advantage.

Additional location(s) Compensation Information

Required Skills: Audit Trails, Audit Trails, Business Alignment, Business Analysis, Business Decisions, Business Informatics, Business Models, Business Needs, Business Process Improvements, Competency Management, Computer Science, Customer-Focused, Customer Service Analytics, Data Management, Data Visualization, Documentation Preparation, Efficiency Improvements, Financial Operations, Financial Reporting and Analysis, HR Analytics, Innovation, Interpersonal Relationships, IT Infrastructure Support, Process Analytics, Process Flowcharting {+ 9 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s): Job Posting End Date: 11/8/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.