HR Workday Ops Analyst

WEX is looking for an experienced HR Workday Ops Analyst with expertise in optimizing and maintaining the Workday system within the organization. In this role, you will act as the functional and technical authority bridging HR Centers of Excellence (COEs) and Enterprise Technology . You will design, build, test, and deploy scalable Workday configurations to optimize Core HCM business processes.

Responsibilities

• You will also play a critical part in identifying opportunities to integrate and adopt AI features within Workday to drive process efficiency and automation across the organization.
• Business Process & Functional Configuration: Configure, optimize, and maintain Workday HCM core modules including Business Processes optimization, condition rules, validation rules, and custom notifications.
• Build, optimize and maintain custom reports and dashboards to support business decision-making and operational needs.
• I nvestigate, troubleshoot, and resolve intermediate to complex system errors, data discrepancies, and tenant bugs raised by global users.
• Serve as a Workday Subject Matter Expert (SME) within an Agile delivery team.
• Triage Tier-3 operational tickets and escalations, identify root causes, and build sustainable configuration fixes.
• Utilize Enterprise Interface Builder (EIB) tools for mass data loads, ensure data integrity, and collaborate with integration teams on Core Connector/web service touchpoints.
• Participate in the evaluation, regression testing, and deployment of Workday’s biannual feature releases, identifying opportunities to implement new capabilities.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Information Technology or a related field.
• Proven years of hands-on experience as a Workday Analyst.
• Proficiency in Workday HCM Core, custom security configuration, and advanced Report Writer.
• Experience with EIBs is required.
• Familiarity with or strong interest in Workday’s AI roadmap, automated features, and the practical application of AI in HR technology.
• Advanced or fluent English proficiency (written and spoken) is mandatory, as this role collaborates with global teams.
• Solid understanding of Workday security models (Domain Security Policies, Business Process Security Policies).

Preferred

• Demonstrated expertise with Calculated Fields, Complex Custom Reporting (Matrix/Composite), and EIB mass updates.
• Workday Certifications are preferred.