IT Support

The role As an IT Support at Shalion, you are expected to: Provide support with hardware for equipment, meeting rooms, and network hardware.

About Shalion

Shalion is a data and insights-driven company that serves world-class manufacturers and brands globally.

Through our Digital Shelf Optimization, Retail Media, and Food Service Aggregators solutions, we provide innovative tools for e-commerce monitoring.

At Shalion, we empower brands to make smarter business decisions in e-commerce by delivering actionable data and insights on online product prices, availability, share of search, and more.

We operate across 800+ e-retailers in 50+ countries, serving industry giants such as Heineken, Lego, Danone, Nestlé, Diageo, and JDE.

As a leader in data intelligence, we specialize in gathering, analyzing, and applying proprietary artificial intelligence to deliver relevant data and monitoring tools, helping our clients maximize their e-commerce performance.

Responsibilities

• Provide support with Windows and MacOS software (user support).
• Create and maintain an updated inventory of company assets locally.
• Provide support with Google Suite, Microsoft Suite, and other tools used by the company.
• Support tasks for ISO 27001 and EU AI Act compliance, involving security and personnel training.
• IT equipment policies and general IT administration.
• Office network management (including configuration of the second line, the business one).
• Support and manage other offices/business tools, and software.
• Identify and propose areas to maximize user experience and productivity in the working environment Your profile should include the following: Experience with Microsoft Admin console and Google Workspace.

Requirements

• Single sign-on integrations Domain creation and management Technical documentation in our wiki in Notion English proficiency (as multiple employees in the company are international).
• Strong organizational skills with the ability to efficiently prioritize and execute tasks Ideally, you will also have: Basic experience with cloud providers (AWS) Basic experience with IaC What we offer you 🌍 An international team – Work with colleagues from 10+ nationalities. 🚀 A dynamic and innovative environment – Be part of a high-performing team. 🏢 Hybrid work model – 4 days in-office, 1 day remote. 💡 Impactful work – Contribute to a challenging and innovative project. 🎟 Flexible benefits – allocate part of your gross salary (pre-tax) to meal vouchers, transport allowance, and private healthcare at a preferential rate. 🍏 Office perks – Fresh fruit and specialty coffee daily. 💶 Salary range: from 25,000€ to 27,000€, according to experience. 📄 Contract: Permanent 📍 Great location – Office in Barcelona’s Sarrià-Sant Gervasi district.

Manage

Shalion Data Services Limited is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.