Patient Relations Specialist (Labor Pool)

Responsibilities

• Labor Pool (as needed) Overview The Patient Relations Specialist is responsible to investigate, resolve, document and report patient and visitor compliments and concerns to leadership and staff.
• The successful candidate will develop, implement and participate in customer service and patient relations initiatives related to the facility.
• The intent of this position is to serve in both a proactive and reactive manner.
• The Patient Relations Specialist will be responsible for explaining Patient Rights to both patients and staff.
• What you will do Responds to patient concerns and collaborates with managers, directors, and VPs to assure patient satisfaction Mediates between physicians, patients, and family members to maintain a high level of communication to assure customer and staff satisfaction.
• Acts as an information and collaboration resource for both staff and families.
• Oversight of all concerns entered into Electronic Health Record database; responds to safety concerns and reports them to safety manager; committee participation focused on overseeing quality and safety standards as required by DNV.
• Participation in reoccurring safety meetings.
• Timely closure of open events related to complaints and grievances.
• Prepares department budget and provides oversight; mediates to prevent litigation by working with customers to resolve their issues; service recovery Responsible for conducting monthly HIPAA audits and HIPAA investigations as needed.
• Participates in education efforts to ensure best practice in patient privacy Participates in professional activities, in-service programs, and committee assignments to enhance personal, professional, and institutional advancement.

Requirements

• Provides educational presentations to community groups and agencies Qualifications Education Bachelors Degree, (Required) Experience Previous experience in healthcare navigation and patient advocacy (Preferred) Licenses and Certifications Notary - Secretary of the Commonwealth within 1 Year (Required) To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .

Pay

Newport News, Virginia Hiring Range $22.10 - $28.70/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.