Guest experience agent

About Four Seasons

• Four Seasons is powered by our people.
• We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
• Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
• We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
• At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
• Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
• It comes from our belief that life is richer when we truly connect to the people and the world around us.
• On Colombia’s Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century.
• Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites.
• Connect to the lively social scene in four restaurants and lounges.
• Entertain in two ballrooms.
• Then unwind at the Spa, Fitness Centre and two rooftop pools.
• With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point.

Responsibilities

• Responsable de crear experiencias memorables y personalizadas para los huéspedes, anticipándose a sus necesidades y coordinando detalles que superen sus expectativas.
• Colabora estrechamente con las diferentes áreas del hotel para garantizar experiencias excepcionales alineadas con los estándares de Four Seasons.
• Brindar experiencias memorables y atención personalizada a los huéspedes.
• Gestionar la experiencia de huéspedes VIP, repetitivos y casos especiales.
• Atender y dar seguimiento a solicitudes, comentarios, quejas e incidencias.
• Coordinar con las áreas operativas la correcta ejecución de experiencias y requerimientos.
• Administrar preferencias de huéspedes y promover experiencias y amenidades.

Requirements

• Deseable tecnólogos, profesionales o estudiantes de carreras afines como: Administración turística y hotelera, Administración de servicios.
• Mínimo 6 meses de experiencia en roles de atención al huésped en hoteles.

Requisitos

Inglés avanzado (+C1) Conocimiento de las atracciones locales de la ciudad y sus alrededores undefined Lo que ofrecemos: Contrato a término indefinido directamente con el Hotel.Service ChargeComidas gratuitas para los empleadosServicio de lavandería gratuito para los uniformes de los empleadosExcelente formación y oportunidades de desarrolloundefined