Vendor Relationship Manager II

The VMO Analyst (Level II - Subject Matter Expert) serves as the primary strategic and governance coordination point for the global vendor, software contract, and hardware supply chain ecosystems.

Responsibilities

• Positioned above tactical queue operations, this role oversees contract metadata accuracy, high-value spend compliance, external workforce governance, and vendor performance audits.
• The Level III Analyst acts as the ultimate escalation point for transaction anomalies, coordinates critical M&A integration tracks, and anchors the Semi-Annual Supplier Business Review (SBR) cycle.
• KEY RESPONSIBILITIES 1.
• Project manage the end-to-end Semi-Annual Supplier Business Review cycle for major global original equipment manufacturers (OEMs) and value-added resellers (VARs).
• Design and collect performance feedback surveys, conduct live stakeholder polling to eliminate bias, and compile unified supplier performance scorecards.
• Formally record action items and due dates during reviews and track post-SBR deliverables.
• 2.
• Manage high-value contract records and track critical compliance milestones—including contract executions, renewals, true-ups, and expirations—within the enterprise Contract Lifecycle Management (CLM) database.
• Enforce strict financial governance, ensuring no deal over $2M USD proceeds to contract signature without an approved spend authority approval artifact verified and uploaded.
• Audit complex prepaid software and hardware contracts to verify amortization schedules and ensure general ledger (GL) accuracy.
• 3.
• Standardize, triage, and map software and hardware portfolios acquired during Mergers & Acquisitions using specialized trackers.
• Maintain the master integration register and run validation audits to isolate and filter out out-of-scope third-party embedded technology.
• Coordinate pre-close and post-close software deprovisioning, verifying Personally Identifiable Information (PII) constraints and securing formal Data Deletion Notices.
• 4.
• Serve as the final compliance gatekeeper for contingent workforce onboarding and extension requests.
• Audit request submissions daily to verify manager hierarchies, confirm budget approvals, and enforce strict country-specific Length of Service and tenure policies before authorizing engagements.
• 5.
• Act as the primary escalation point for complex purchase order pricing or quantity disputes raised by suppliers.
• Isolate commercial discussions by managing secure child ticketing workflows to shield internal strategy discussions from external vendors.
• Troubleshoot back-end system errors (such as missing supplier-item mappings or catalog blocks) to push correct records live in the procurement database.
• & SERVICE LEVELS Indicative performance targets for the role; final service levels are confirmed on engagement and measured by location per service line.
• ensure 100% of reviewed supplier and software contracts comply with the client's agreed criteria (tracked as a KPI).
• complete contract renewals and milestone registrations ahead of expiry for ≥98% of in-scope agreements, with zero unintended lapses or auto-renewals.
• maintain ≥99% accuracy across contract records, key dates and obligation metadata.
• Acknowledge and assign incoming VMO escalations within standard windows: 1 hour for high-priority issues, 3 hours for normal requests, and 6 hours for standard tickets.
• Validate and process standard external worker and extension compliance reviews within 3 business days.
• Maintain a strict 100% compliance rate on all reviewed contracts and ensure 99% or higher data accuracy across storefront catalog and purchase information record updates.
• Perform detailed follow-up actions and update statuses on all open or pending VMO, contract, and escalation cases every 3 days to prevent backlog build-up.
• validate and process standard temporary worker and extension compliance reviews within 3 business days.
• Specialized vendor management applications (such as SAP Fieldglass) and organization directories.

Requirements

• Enterprise Contract Lifecycle Management (CLM) databases and supplier-contract tracking systems.
• SAP ERP (specifically Materials Management, Finance/Accounts Payable, and Procure-to-Pay modules) and enterprise guided buying networks.
• Advanced enterprise ITSM platforms, collaborative spreadsheet logs, and secure project communication channels.
• SKILLS & EXPERIENCE Mandatory 5 to 8 years of professional experience in supplier relationship management, corporate contract lifecycle administration, procurement, or external workforce compliance.
• Expert-level understanding of global import/export regulations, Incoterms, trade classifications, and corporate capitalization thresholds.
• Hands-on expertise executing transactions, managing Purchase Information Records, and maintaining catalog master data in SAP or major ERP systems.
• Proven experience project-managing complex supplier business reviews, aligning diverse stakeholder feedback, and tracking post-review action items.

Preferred

• Experience with CLM / VMO tooling and supplier-management systems.
• Exposure to software-contract and licensing arrangements, including EULA review for security/legal risk.
• M&A contract-review experience, including triaging acquired vendor contracts and coordinating legacy software terminations.
• Familiarity with contingent workforce onboarding procedures, Length of Service policies and vendor engagement compliance.
• CSAM (Certified Software Asset Manager), CPSM (Certified Professional in Supply Management), PMP, or Lean Six Sigma.
• Direct experience with M&A contract integrations, software deprovisioning, and contingent labor regulations.

Ticket Quality

ensure ≥95–97% of completed requests pass quality-assurance checks, with complete and accurate documentation, correct categorization, and full adherence to the approved SOP for the request type.