Application Production Support Engineer (Senior)

Application Production Support Engineer to join a leading company in the banking sector. In this role, you will be responsible for ensuring the stability, availability, and performance of business-critical applications, providing both technical and functional support across production environments.

Responsibilities

• You will work closely with Development, Infrastructure, Security, and Business teams, supporting incident resolution, releases, monitoring, automation initiatives, and continuous service improvement in a fast-paced and collaborative environment.
• Provide technical and functional support for business-critical applications.
• Manage incidents, service requests, problems, and changes following ITIL best practices.
• Monitor application and infrastructure health, ensuring high availability and performance.
• Perform root cause analysis and implement preventive measures.
• Support application releases, deployments, migrations, and environment management activities.
• Collaborate with development and infrastructure teams to improve system reliability and operational efficiency.
• Maintain operational documentation, procedures, and knowledge repositories.
• Participate in on-call support activities when required.
• 6+ years of experience in Application Production Support, Application Management, IT Operations, or a similar role.
• Experience managing application releases, production incidents, monitoring, and operational processes.
• Proven expertise in ITOps, infrastructure operations, and production support best practices.

Requirements

• Strong understanding of production environments and mission-critical application support.
• Experience working within Agile, DevOps, and ITIL environments.
• Databases SQL Server Oracle PostgreSQL Sybase Operating Systems Windows Server Linux (RHEL) UNIX / AIX Monitoring, Automation & DevOps Dynatrace Jenkins Ansible AutoSys CI/CD DevOps / SecDevOps File Transfer CFT MQ FTaaS FTP / SFTP PeSIT Infrastructure & Security Cloud Platforms (IaaS, PaaS, SaaS) Terraform Load Balancers Firewalls Active Directory LDAP TLS / SSL SSH PGP / GPG Service Management ServiceNow Jira ITSM Tools Agile Methodologies

Preferred

• ITIL Certification is considered an advantage.

Technical Requirements

Inetum is a European leader in digital services , supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services