Customer Program Manager

Introduction The Customer Program Manager will lead the governance and coordination of strategic customer programs in Europe.

About Globalfoundries

• About GF GlobalFoundries® Inc.
• (GF®) is one of the world's leading semiconductor manufacturers.
• GF redefines innovation and semiconductor manufacturing by developing and delivering feature-rich process technology solutions with leading performance in all growth markets.
• GF offers a unique mix of design, development and manufacturing services.
• With a talented and diverse team and manufacturing locations in the U.S., Europe and Asia, GF is a trusted technology provider to its global customers.
• GF employs approximately 15,000 people, including more than 3,000 in Dresden, Germany.
• For more information, visit www.gf.com.

Responsibilities

• The role serves as a key customer-facing interface, connecting customer priorities with GlobalFoundries’ cross-functional teams and driving transparency, alignment, proactive risk management, and effective execution.
• Job Lead complex, cross-functional customer programs from early engagement through execution and delivery.
• Establish and run program governance, including milestones, KPIs, risks, dependencies, decisions, and action tracking.
• Serve as a key interface between customers and internal engineering, operations, quality, supply chain, and commercial teams.
• Translate customer priorities and commitments into clear internal actions, ownership, and timelines.
• Provide transparent program status and proactively identify, mitigate, and escalate risks.
• Drive alignment and decisions across global, matrixed teams without direct reporting authority.
• Lead customer and internal program reviews and ensure effective follow-up on commitments.
• Support the development and continuous improvement of the CPM operating model, processes, templates, and reporting standards.

Requirements

• The primary focus is program management and customer engagement.
• Qualifications Bachelor’s or master’s degree in engineering, business, project management, or a related field.
• Strong experience managing complex, cross-functional projects or programs in an international environment.
• Proven project/program management skills across schedule, dependencies, risks, actions, and stakeholder alignment.
• Strong customer-facing, communication, facilitation, and stakeholder-management skills.
• Demonstrated ability to influence and drive decisions across global matrix organizations.
• Structured, analytical approach with strong ownership and execution mindset.
• Professional fluency in English and willingness to travel internationally.

Preferred

• Semiconductor industry experience is beneficial but not required.
• Qualifications Experience in customer program management, technical program management, product development, or management consulting.
• Semiconductor, electronics, automotive, industrial, aerospace & defense, or other complex technology-industry experience.
• Familiarity with semiconductor development, manufacturing, supply chain, or product industrialization.
• Project/program management certification such as PMP, PRINCE2, IPMA, or equivalent.
• Experience with KPI-based program reporting and common program-management tools.
• Key Competencies Program management and execution Customer and stakeholder management Cross-functional leadership and influencing Risk, issue, and escalation management Structured problem solving and decision-making Clear executive-level communication Business and commercial awareness Information about our benefits you can find here: https://gf.com/careers/opportunities-in-europe/