Customer Excellence Specialist

Customer Excellence Specialist

Department: Customer Excellence – Data

Deliver seamless, high-quality customer experiences across APAC region by managing the complete order-to-delivery process for ICEYE’s satellite radar data.

As a Customer Excellence Specialist, you will ensure customers receive timely and accurate Synthetic Aperture Radar (SAR) imagery, balancing technical insight, proactive communication, and operational precision. You will work closely with our satellite operations, product, and analytics teams to make sure every delivery meets ICEYE’s world-class standards and customer expectations.

About ICEYE

ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions. We own and operate the world’s largest SAR constellation, acquiring images of Earth at any time — even through clouds or darkness — to help commercial and government partners make data-driven decisions.

Our satellites and analytics support critical sectors, including maritime, disaster management, insurance, and finance. ICEYE’s mission is to improve life on Earth by becoming the global source of truth in Earth Observation.

Headquartered in Finland, ICEYE operates from offices in five international locations and employs over 600 people from nearly 60 countries, united by our passion for innovation, teamwork, and impact.

At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.

Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.

Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.

Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.

We win together. We match tasks to the right owner and stay agile as priorities shift.

Have fun

Responsibilities

• Reports to: Customer Excellence Manager

Regular Customer Excellence Responsibilities

• Oversee the entire order process, from submission to the delivery of the final product.
• Prepare comprehensive feasibility studies for satellite imagery, ensuring customer requirements are met.
• Plan satellite resources for capturing Synthetic Aperture Radar (SAR) images.
• Perform SAR image quality control to maintain high standards.
• Resolve customer inquiries and complaints promptly.
• Collaborate with cross-functional teams (satellite operators, sales, analytics, product software) to address project and customer-related issues.
• Serve as a vital interface between clients and ICEYE, ensuring effective communication and interaction.
• Contribute to the enhancement of existing processes and documentation.
• Report to management on key performance metrics and anomalies.
• Maintain a thorough understanding of the company’s products, support, and services.
• Serve as the point of contact for APAC governmental contracts and commercial clients.
• Conduct feasibility studies and effectively communicate results to customers.
• Build and maintain trusted relationships with customers, serving as a key contact for order-related queries.
• Coordinate and conduct service training for both internal and external customers.
• Monitor order progress closely, proactively identifying and resolving potential issues
• Satisfy internal and external reporting needs by providing accurate Key Performance Indicators (KPIs).
• Takes accountability for order performance and customer satisfaction.
• Collaborates effectively with global colleagues and cross-functional teams.
• Integrity & Growth Mindset: Acts transparently, learns from challenges, and seeks continuous improvement.

Requirements

• Location: Seoul, Korea OR Singapore OR New Delhi, India
• Proven experience in customer excellence or account management roles.
• Strong analytical and problem-solving skills with attention to detail.
• Bachelor's degree or practical experience in geography, remote sensing, or aerospace domains.
• Excellent verbal and written communication in English and Hindu/Mandarin/Korean (depending on the location).
• Quickly grasps complex operational and technical information, translating it into clear customer communication.
• Demonstrates consistent motivation, reliability, and ownership in a dynamic, fast-paced environment.

Benefits

• : What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.
• Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.

Employment type: Permanent

• Work model: Hybrid (shift-based including 1 weekend shift per month, no night shifts)
• Employment is subject to applicable security screening (incl. SUPO, where required).

TA Screen Interview

• HM interview
• Task Stage

Final Interview

Working at ICEYE

Drive effective teamwork

Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.

Our Commitment to Diversity, Equity, and Inclusion

We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.

We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.

Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com