Customer Care Support - M/W/X

Join Karos, a rapidly growing carpooling service in Europe. As a Customer Care Support representative, you'll be the front line of user interaction, using automation and AI tools to enhance the user experience. You'll also contribute to the team's goals and dynamics in a supportive environment. The position offers remote work options, health insurance, and a competitive salary.

You're keen to learn about the mobile app industry and grow your skills

About KAROS

Transform every user interaction into a moment of trust and lasting satisfaction.

Responsibilities

• Utilize automation and AI tools to handle common requests more efficiently, focusing on interactions that require a human touch.
• Anticipate and escalate carpoolers' needs to continuously improve the experience and help drive usage across every country where Karos operates.
• You treat users the way you'd want to be treated
• Your spelling is flawless

Requirements

• You have strong drive and know how to prioritise
• You're autonomous and dynamic
• You handle stress well

You have team spirit

• You're proficient in Pack Office and some CRM tools (like Intercom)
• You understand and speak French and English fluently (reading, writing, speaking)

Pay

Salary: €28,000–€30,000 gross per year, depending on profile and experience.

Benefits

• Fluency in German or Spanish (reading, writing, speaking) is a strong asset for this role, as part of our international expansion
• 2 days of remote work possible per week, plus 2 floating days per month to take as needed
• Alan health insurance
• A Swile card with 60% contribution from Karos
• Holiday bonus
• Quarterly individual bonus
• Karos has set up a sustainable mobility package
• A genuinely great team
• New offices in a great location in Paris