Platform Reliability Engineer

Join our team as a Platform Reliability Engineer, where you will be responsible for making our platform visible and dependable. You will build OpenTelemetry instrumentation, observability integrations, tracing, SLOs, alerting, and cost monitoring for token and compute spend. Your work will be crucial in identifying and fixing issues related to agent performance. You should have strong scripting and coding skills, experience with AWS and observability platforms, and a background in SRE or platform reliability engineering. Prior experience in the life sciences industry is preferred.

You stay calm in incidents and focus on learning afterward

About Appnovation

Hands-on experience with OpenTelemetry (SDKs, collectors, exporters) and distributed tracing

Responsibilities

• Construire des normes d'instrumentation OpenTelemetry pour les agents, les outils et les services de la plateforme, et faciliter leur adoption par les équipes.
• Connecter l'Observabilité d'AgentCore et CloudWatch avec les outils d'observabilité existants du client (par exemple, Datadog, Splunk, Grafana).
• Définir les SLOs pour la latence, la disponibilité et les taux d'erreur, et construire des alertes utiles et non bruyantes.
• Scripting and coding skills in Python, Go or TypeScript
• Experience defining and running SLOs, error budgets and alerting strategies

Requirements

• Clear communication and able to turn data into decisions for technical and non-technical audiences
• Experience building cost visibility and FinOps reporting on AWS (Cost Explorer, CUR, tagging strategies)
• Experience with Amazon CloudWatch and at least one enterprise observability platform (Datadog, Splunk, Grafana, New Relic or similar)
• 6+ years in SRE, platform reliability or observability engineering, with strong hands-on AWS experience
• Experience monitoring LLM or agent-based applications, including token usage, latency and quality signals
• Familiarity with LLM observability tools (e.g., Langfuse, Arize, LangSmith) or AgentCore Observability

You have prior experience in consulting

• You want to know what’s happening in a system before a user tells you
• You work well inside a client team and build trust quickly
• You treat cost as a reliability concern, not an afterthought
• You build alerts people trust and dashboards people actually open

Preferred

• Prior experience and connections in the Life Sciences industry is preferred
• Experience in pharma, life sciences or another regulated industry
• Experience with infrastructure as code (Terraform or AWS CDK) for monitoring resources