Fraud & Disputes Specialist
- London, United Kingdom
- Mid Level
- Posted
Join Lendable, a fast-growing fintech company on a mission to revolutionize credit and savings. As a Fraud & Disputes Specialist, you'll play a crucial role in protecting our customers from financial crime and ensuring a positive customer experience. You'll have end-to-end ownership of complex investigations and will be a champion for new technologies.
About Lendable
Operational Excellence & Digital Adoption: Execute structured processes using our digital systems, proactively identifying trends and suggesting improvements.
Responsibilities
- End-to-End Case Ownership: Investigate and resolve complex third-party credit card fraud, consumer card disputes, and chargebacks.
- Customer-Centric Resolution: Communicate empathetically and clearly with customers throughout the process, managing challenging scenarios.