Analyst 1, Merchant Care

Join , a leading fintech company that powers digital payments for major brands like eBay, Spotify, and Uber. As an Analyst in Merchant Care Level 1, you will provide exceptional customer service, troubleshoot payment issues, collaborate with internal teams, and educate merchants on platform features.

Responsibilities

• You will work in a fast-paced environment and have the opportunity for career growth and development. - Provide exceptional customer experience by handling inquiries and issues from merchants via various channels (email, phone, chat). - Troubleshoot and resolve merchant payment issues, technical challenges, and account-related concerns with a focus on timely and accurate resolutions. - Collaborate with internal teams, including operations, product, and engineering, to address merchant concerns and drive issues to resolution.