Senior Technical Account Manager (Strategic Alliances)

Join Affirm as a Senior Technical Account Manager (Strategic Alliances) and take ownership of the operational aspect of technical account management across Affirm's strategic alliance portfolio. You will collaborate closely with various teams, monitor and troubleshoot integrations, deliver against SLAs, and drive technical initiatives. This is an operations-heavy role that will evolve into end-to-end account ownership.

Responsibilities

• Assumer la responsabilité opérationnelle de la gestion des comptes techniques au sein du portefeuille des alliances stratégiques d'Affirm, en veillant à ce que les intégrations restent saines et que les problèmes soient résolus rapidement.
• Conduire des initiatives techniques et collaborer avec les parties prenantes internes et externes pour les initiatives de lancement, les expansions, les promotions et l'adoption de nouveaux produits.
• Agir en tant que leader technique pour les projets internes, définir et livrer des jalons bien définis et exécuter la feuille de route du projet.
• API Expertise: deep understanding of RESTful APIs, webhooks, and the HTTP protocol, with hands-on experience using tools like Postman to debug and validate integrations
• Leadership & Mentorship: demonstrated ability to mentor teammates, set best practices, and lead technical initiatives; a growth mindset with self-awareness and a habit of seeking and acting on feedback
• Coding & Code Fluency: ability to read and understand production-level code (HTML, JavaScript, SQL, and ideally one server-side language such as Python) and to author new, novel queries to diagnose merchant or system issues
• Ownership & Autonomy: proven ability to independently scope and deliver complex, open-ended technical work, and to partner with stakeholders on launch initiatives, with strong project management and follow-through

Requirements

• Relationship Management: ability to discover and develop relationships with technical decision-makers, secure written consensus on integration milestones, and drive cross-team collaboration
• Architecture Fluency: Experience in API integrations and the ability to design custom solutions on top of them to solve complex merchant challenges
• Technical Communication: excellent verbal and written communication; able to tailor explanations to both non-technical leaders and technical teams, read a room and adjust in real time, and synthesize technical challenges back to internal teams
• Professional Background: at least six years in a technical, external-facing role such as Technical Account Management, Solutions/Partner Engineering, or Solutions Architecture—ideally within FinTech, payments, or SaaS—with a demonstrated track record of owning the operational health of technical accounts and delivering against SLAs
• Operational Ownership: proven ability to run alerting, monitoring, troubleshooting, and technical inquiries across a set of accounts, balancing reactive operational work with proactive initiatives
• Troubleshooting Acumen: ability to diagnose issues using browser developer consoles, log analysis and observability platforms (e.g., Snowflake, Chronosphere), and ticketing systems (e.g., Jira, Notion)
• Experience acting as a technical lead on cross-functional projects and influencing product roadmaps

Preferred

• Experience implementing or customizing e-commerce platforms, payment gateways, or in-store point-of-sale systems
• Familiarity with web/mobile application architecture
• Familiarity with the payments ecosystem